Rental Operations Agent / Customer Service Representative

Avis Budget Group; Sunshine Coast Regional; On-site; AUD 34,000 - 44,000; Part time

Benefits offered by this job

Competitive rate

Employee discounts on car rental

Full training provided

Wellbeing programme

Job summary

Avis Budget Group on the Sunshine Coast is seeking a Rental Operations Agent to handle face-to-face customer interactions, process rental bookings, inspect vehicles for damage and assist with wash bay duties.

This casual, ongoing role offers full training, a minimum four day per week commitment, and a supportive, global team with opportunities to grow within the organisation.

Benefits include employee discounts on car rental and access to wellbeing programs as part of a large, stable organisation.

Qualifications

• Must have a full and valid driver's license.
• Available for a minimum of 4 days per week.
• Experience in retail, hospitality, customer service or similar roles.
• Ability to work in a fast-paced environment and deliver exceptional customer service.
• Comfortable using computer systems to input rental information.

Responsibilities

• Interact with customers face to face, promoting our brand.
• Completing rental transactions, contracts and bookings.
• Cleaning the interior and exterior of our vehicles according to company standards.
• Inspecting vehicles for damages and reporting any issues.

Skills

Driver's license

Customer service

Retail experience

Team player

Tools

Rental software

Job description

Working for our world-famous Car Rental brand in a role that has the best of both worlds - face to face customer service interaction and keeping fit with the back of house responsibilities.

• Ongoing long-term role
• Full training provided to help you achieve your goals & reach your potential
• Supportive, friendly, and caring culture
• Large, stable global organisation
• Opportunity to grow and move internally within our business

About The Role

As a Rental Operations Agent you will be involved in all aspects of our business! In this position you will be interacting with our customers on the counter marketing products and services, completing rental bookings, inspecting vehicles for damages and also assisting with the cleaning of our vehicles in the wash bay.

What You’ll Do

• Interact with our customers face to face, promoting our brand.
• Completing rental transactions, contracts and bookings.
• Cleaning the interior and exterior of our vehicles according to company standards.
• Inspecting vehicles for any damages that occurred during the previous rentals.

What We’re Looking For

• Applicants must have a full and valid driver’s licence
• This is a casual position that requires a minimum availability of 4 days per week (as this is an ongoing role, we couldn’t consider Working Holiday visa holders at this stage)
• Previous experience within retail, hospitality, customer service, sales or similar roles
• Ability to work in a fast paced environment while delivery exceptional customer service
• Ability to follow procedures and adhere to company guidelines and standards
• Comfortable learning and using various computer systems to accurately input rental information

Benefits And Perks

• Competitive Rate + loadings + performance Bonuses
• Employee discounts on car rental across Avis Budget Group
• Full training provided to help you achieve your goals & reach your potential
• Wellbeing programme including discounted life insurance options + discounted health cover + superannuation options
• Access to Perkbox – discounts and offers with hundreds of retailers and big brands, including on cinema tickets, fitness classes, shopping discounts and much more
• Employee Assistance Programme (EAP) provided by Converge – 24/7 support for your mental health and wellbeing

About Avis Budget Group

We don't just rent cars. We're changing the way people move. Across our world-famous brands - Avis, Budget, Zipcar, and Apex - we're leading the way for the global mobility industry.

Our brands represent a mobility ecosystem of more than 11,000 locations in approximately 180 countries. With more than 70 years of experience in managing global fleets and with one of the largest fleets of connected cars in the world, we are committed to innovation and are moving the future of mobility forward.

Marcoola

Queensland

Australia