Afternoon Banking Support Specialist (Part-Time)

IMB Bank; Bowral; On-site; AUD 45,000 - 60,000; Part time

Benefits offered by this job

Competitive remuneration

Product concessions

Paid parental leave

Purchased leave options

Study assistance

Learning and growth

Job summary

IMB Bank in Bowral is seeking a Customer Service Representative for a part-time role (24 hours per week), with afternoon shifts Tuesday to Friday at the Bowral branch. You will engage with customers across face-to-face, phone and online channels to support banking and insurance needs.

No banking experience required as full training is provided; candidates are learning-minded, tech-capable, and eager to build a career in banking within a supportive team.

Qualifications

• Experience in customer service in any industry and an interest in financial services.
• A learning mindset and ambition to build a career in banking.
• Aptitude for technology and proficient in MS Office programs/apps.
• Honesty and integrity and ability to follow procedures in a regulated environment.
• Flexible approach and initiative to complete daily work requirements.
• Genuine desire to help people and work with customers and team.

Responsibilities

• Conversations with customers via all channels (face to face, phone, online) and assisting with banking and insurance enquiries.
• Explore financial solutions to improve customers' positions.
• Use various technologies, systems and digital platforms.
• Cash handling, balancing and administrative duties.
• Work with Branch Manager and team to achieve goals.
• Maintain high operational adherence to standards and procedures.

Skills

Customer service

Technology aptitude

MS Office

Tools

MS Office

Job description

IMB Bank in Bowral is seeking a Customer Service Representative for a part-time role (24 hours per week), with afternoon shifts Tuesday to Friday at the Bowral branch. You will engage with customers across face-to-face, phone and online channels to support banking and insurance needs.

No banking experience required as full training is provided; candidates are learning-minded, tech-capable, and eager to build a career in banking within a supportive team.