Customer Service Representative

Schindler Lifts; Sydney; On-site; AUD 44,000 - 51,000; Full time

Benefits offered by this job

Birthday Leave

Career development

Fitness Passport

Further education funding

Employee discounts

Social and wellbeing initiatives

Modern office

Free onsite parking

Job summary

Schindler Lifts Australia seeks reliable, customer-focused individuals for its night-shift Customer Service Centre in Alexandria, NSW. You will handle inbound inquiries, coordinate service requests, dispatch technicians and uphold exceptional support for our customers during the night hours.

We offer two night-shift opportunities: a full-time shift (Wed–Sat, 8:00 PM–6:00 AM) and a 12-month fixed-term part-time shift (Sun–Tue, 11:00 PM–7:00 AM).

Qualifications

• Previous experience in customer service, call centre, dispatch, administration, or service coordination roles.
• Strong communication and problem-solving skills.
• Excellent attention to detail and organisational skills.
• The ability to remain calm and professional in a fast-paced environment.
• Strong computer literacy and ability to navigate multiple systems.
• A customer-focused attitude and willingness to learn.

Responsibilities

• Manage inbound customer enquiries and coordinate service requests.
• Dispatch technicians and ensure customers receive exceptional support during night shifts.
• Maintain high service levels and accurate records in a fast-paced environment.

Skills

Customer service

Call centre

Dispatch

Administration

Service coordination

Communication skills

Problem solving

Attention to detail

Organisational skills

Calm under pressure

Computer literacy

Customer-focused

Job description

Schindler Lifts Australia is part of the Schindler Group, one of the world's leading elevator companies, operating in more than 100 countries and employing over 60,000 people globally. Founded in Switzerland in 1874, Schindler is one of Australia's largest suppliers of elevators, escalators and moving walkways, employing over 1,100 people nationwide who design, install, service and modernise urban transport systems across a diverse range of buildings.

At Schindler, we are passionate about developing our people and creating long-term career opportunities within a supportive and inclusive environment.

Who we are?

Schindler Lifts Australia is part of the Schindler Group, one of the world's leading elevator companies, operating in more than 100 countries and employing over 60,000 people globally. Founded in Switzerland in 1874, Schindler is one of Australia's largest suppliers of elevators, escalators and moving walkways, employing over 1,100 people nationwide who design, install, service and modernise urban transport systems across a diverse range of buildings.

At Schindler, we are passionate about developing our people and creating long-term career opportunities within a supportive and inclusive environment.

What is the role?

We are currently seeking customer-focused and reliable individuals to join our team based in Alexandria, NSW.

We have two Night Shift opportunities available:

1 x Full-Time Night Shift

• Wednesday, Thursday, Friday & Saturday
• 8:00 PM - 6:00 AM

1 x Part-Time Night Shift (12-Month Fixed-Term Contract)

• Sunday, Monday & Tuesday
• 11:00 PM - 7:00 AM

As a key member of our Customer Service Centre, you will be responsible for managing inbound customer enquiries, coordinating service requests, dispatching technicians, and ensuring our customers receive exceptional support when they need it most.

Working within a fast-paced environment, you will be the first point of contact for customers and play a critical role in maintaining service excellence throughout the night.

To be successful in this role, you will possess:

• Previous experience in customer service, call centre, dispatch, administration, or service coordination roles.
• Strong communication and problem-solving skills.
• Excellent attention to detail and organisational skills.
• The ability to remain calm and professional in a fast-paced environment.
• Strong computer literacy and ability to navigate multiple systems.
• A customer-focused attitude and willingness to learn.

What's in it for you?

• Base hourly rate of $32.89 per hour plus applicable shift loadings
• Stable and predictable night shift rosters
• Birthday Leave
• Career development and genuine progression opportunities within a global industry leader
• Fitness Passport with access to over 1,700 fitness facilities nationwide
• Further education funding support
• Access to employee discounts and partner benefits
• Supportive and collaborative team culture
• Regular social and wellbeing initiatives
• Modern purpose-built office in Alexandria
• Free onsite parking or a short walk from Mascot Station
• Ongoing training and professional development opportunities

We support diversity and inclusion in all our workplaces; women, Aboriginal & Torres Strait Islanders, people with multicultural backgrounds and people living with disability are strongly encouraged to apply. Please note we do not accept unsolicited applications from recruitment agencies for any position.