Front Office Coordinator

Sharp and Carter; City of Greater Dandenong; On-site; AUD 55,000 - 65,000; Full time

Benefits offered by this job

Permanent role

Dandenong South location

Varied front office role

Supportive team environment

Job summary

Sharp & Carter is partnering with a well-established organisation in Dandenong South to recruit a Front Office Coordinator on a permanent basis. As the first point of contact for customers and visitors, you will create a warm, professional and welcoming experience while supporting front office coordination, customer service and general administration.

Working across multiple internal teams, you will thrive on delivering exceptional service, taking ownership of a busy front-of-house environment,

Qualifications

• Previous experience within reception, administration, customer service or hospitality.
• Confident, professional and approachable communication style.
• Strong organisational skills and attention to detail.

Responsibilities

• Act as the first point of contact for customers and visitors.
• Manage incoming phone calls, emails and general enquiries.
• Provide a professional and welcoming front-of-house experience.
• Provide general administrative support across the business.
• Coordinate and respond to customer enquiries.
• Maintain accurate records across internal systems and CRM platforms.
• Monitor and triage enquiries.
• Work collaboratively with multiple internal teams.
• Take ownership of the front office and manage competing priorities throughout the day.

Skills

Customer service

Reception

Administration

Hospitality

Tools

Microsoft Office

Freshdesk

HubSpot

Job description

Sharp & Carter is partnering with a well-established organisation based in Dandenong South to recruit a Front Office Coordinator on a permanent basis.

As the first point of contact for the business, you will play an important role in creating a warm, professional and welcoming experience for customers and visitors. More than a traditional reception role, this position offers plenty of variety across front office coordination, customer service and broader administration.

Working closely with multiple internal teams, this opportunity will suit someone who enjoys working with people, takes pride in delivering exceptional service and is confident taking ownership of a busy front-of-house environment.

Key Responsibilities:

• Act as the first point of contact for customers and visitors
• Manage incoming phone calls, emails and general enquiries
• Provide a professional and welcoming front-of-house experience
• Provide general administrative support across the business
• Coordinate and respond to customer enquiries
• Maintain accurate records across internal systems and CRM platforms
• Monitor and triage enquiries
• Work collaboratively with multiple internal teams
• Take ownership of the front office and manage competing priorities throughout the day

The Opportunity:

Sharp & Carter is partnering with a well-established organisation based in Dandenong South to recruit a Front Office Coordinator on a permanent basis.

As the first point of contact for the business, you will play an important role in creating a warm, professional and welcoming experience for customers and visitors. More than a traditional reception role, this position offers plenty of variety across front office coordination, customer service and broader administration.

Working closely with multiple internal teams, this opportunity will suit someone who enjoys working with people, takes pride in delivering exceptional service and is confident taking ownership of a busy front-of-house environment.

About You:

• Previous experience within reception, administration, customer service or hospitality
• A confident, professional and approachable communication style
• Strong organisational skills and attention to detail
• Ability to remain calm and professional when handling challenging enquiries
• Comfortable working autonomously and taking initiative
• Ability to manage multiple priorities within a busy environment
• Strong written and verbal communication skills
• Proficiency across Microsoft Office and general business systems
• Experience using CRM or customer service platforms such as Freshdesk, HubSpot or similar will be highly regarded

What's on Offer:

• Permanent, full-time opportunity
• Dandenong South location
• Varied role across front office, customer service and administration
• Opportunity to take ownership and make the position your own
• Supportive and collaborative team environment