Front Office Coordinator

Sharp & Carter; City of Melbourne; On-site; AUD 65,000 - 90,000; Full time

Job summary

Sharp & Carter is partnering with a well-established organisation in Dandenong South to recruit a Front Office Coordinator on a permanent basis. This role goes beyond a traditional receptionist, offering variety across front office coordination, customer service and administration.

You will be the first point of contact, greeting customers, handling inquiries, and supporting multiple teams with a professional and welcoming approach while keeping systems up to date.

Qualifications

• Experience in reception, administration or hospitality.
• Strong communication and professional demeanor.
• Ability to manage multiple priorities in a busy environment.
• Proficiency with Microsoft Office and CRM systems.

Responsibilities

• Act as the first point of contact for customers and visitors.
• Manage incoming calls, emails and enquiries.
• Provide front-of-house and general administrative support.
• Maintain records across internal systems and CRM platforms.
• Coordinate with multiple internal teams and triage enquiries.
• Take ownership of the front office and prioritise tasks.

Skills

Customer service

Communication

Organisational skills

MS Office

CRM knowledge

Tools

Freshdesk

HubSpot

Job description

The Opportunity:

Sharp & Carter is partnering with a well-established organisation based in Dandenong South to recruit a Front Office Coordinator on a permanent basis.

As the first point of contact for the business, you will play an important role in creating a warm, professional and welcoming experience for customers and visitors. More than a traditional reception role, this position offers plenty of variety across front office coordination, customer service and broader administration.

Working closely with multiple internal teams, this opportunity will suit someone who enjoys working with people, takes pride in delivering exceptional service and is confident taking ownership of a busy front-of-house environment.

Key Responsibilities:

• Act as the first point of contact for customers and visitors
• Manage incoming phone calls, emails and general enquiries
• Provide a professional and welcoming front-of-house experience
• Provide general administrative support across the business
• Coordinate and respond to customer enquiries
• Maintain accurate records across internal systems and CRM platforms
• Monitor and triage enquiries
• Work collaboratively with multiple internal teams
• Take ownership of the front office and manage competing priorities throughout the day

About You:

• Previous experience within reception, administration, customer service or hospitality
• A confident, professional and approachable communication style
• Strong organisational skills and attention to detail
• Ability to remain calm and professional when handling challenging enquiries
• Comfortable working autonomously and taking initiative
• Ability to manage multiple priorities within a busy environment
• Strong written and verbal communication skills
• Proficiency across Microsoft Office and general business systems
• Experience using CRM or customer service platforms such as Freshdesk, HubSpot or similar will be highly regarded

What's on Offer:

• Permanent, full-time opportunity
• Dandenong South location
• Varied role across front office, customer service and administration
• Opportunity to take ownership and make the position your own
• Supportive and collaborative team environment