Customer Service Representative

Nutrition Systems; Sydney; Presencial; AUD 60.000 - 75.000; Tempo integral

Benefícios oferecidos por esta vaga

Employee discounts

Onsite free parking

Close to public transport

Career development and training

Resumo da vaga

Nutrition Systems, a leading Australian sports nutrition distributor, seeks a Customer Service Champion to join our friendly NSW team. Based at our Arndell Park office, you will manage inbound communications, process orders, and assist corporate clients with high-quality service while contributing to cross-selling opportunities across energy drinks, sports foods and supplements.

We value a team-first mindset, strong Microsoft Office skills, and the ability to work independently in a fast-paced

Qualificações

• Previous experience in customer service, call centre, or front-desk receptionist roles preferred.
• Newcomers with strong desire to learn and contribute in a fast-paced team are encouraged to apply.

Responsabilidades

• Handle inbound customer communications via phone, email and digital platforms with high service standards.
• Accurate data entry, process orders, manage credit claims, payments, invoicing and scheduling courier deliveries.
• Collaborate with account managers and internal teams for smooth operations.
• Identify opportunities for cross-selling and upselling across energy drinks, sports foods and dietary supplements.
• De-escalate concerns and provide solutions to customer queries.

Conhecimentos

Customer service

Phone etiquette

Attention to detail

Time management

Team player

Ferramentas

Excel

Word

Outlook/Teams

Descrição da vaga

Australia’s Leading Sports and Nutrition Distribution Company

Distributing the World’s Top Sport Supplement Brands & Energy Drinks

Great Staff Discounts & Modern, Air-Conditioned Office Environment

About Us

Nutrition Systems is an importer and distributor, committed to providing the Australian and New Zealand market with cutting edge Energy Drinks, Sports Foods, Nutritional and Dietary Supplements, representing the latest in sports and sports supplement technology.

We are seeking a full-time Customer Service Champion / Representative to join our friendly, supportive team. Working from our modern, comfortable, fully air-conditioned office in Arndell Park, NSW, you will play a key role in delivering exceptional service to our valued clients and corporate partners.

Key Responsibilities

As a Customer Service Receptionist at Nutrition Systems, your daily duties will include:

Customer Communication: Managing inbound customer, including phone, email, and digital platforms with a high standard of quality service.

Order & Administrative Management: Accurate data entry, processing customer orders, managing credit claims, processing payments, invoicing, journaling, scanning, and scheduling courier deliveries.

Teamwork and Collaboration: Liaising with account managers, internal team members, and key corporate accounts to ensure high-quality outcomes and smooth operational flow.

Problem Solving: De-escalating concerns, troubleshooting account queries, and delivering creative, innovative solutions for customer needs.

Value Addition: Identifying and seizing opportunities for cross-selling and upselling across our entire product portfolio—including energy drinks, sports foods, and dietary supplements to help maximize customer satisfaction and business growth.

Requirements & Qualifications

Experience: Prior experience in customer service, call centre, or front-desk receptionist roles is preferred. However, motivated newcomers with a strong desire to learn, grow, and contribute to a fast-paced team are highly encouraged to apply!

Team Mindset: A true team player with a "Togetherness" mindset who can collaborate smoothly while remaining proactive and productive when working independently.

Digital & Technical Literacy: Proficiency with modern workplace productivity tools, intermediate to advanced Microsoft Office skills (Excel, Word, Outlook/Teams), and comfort with general office software.

Communication: Outstanding verbal and written communication skills showcasing a professional, clear, and friendly tone.

Attributes: High attention to detail, strong time management, problem-solving skills, and a willingness to undergo a standard Police clearance check.

Competitive salary commensurate with experience.

Generous employee discounts across our premier range of energy drinks, sports nutrition, and supplement brands.

Onsite free parking and close to public transport.

Strong focus on career development and hands-on training for passionate candidates.

Applications Close: Friday, 20th November 2026