Customer Service Representative

PharmaCare Laboratories Pty Limited; Sydney; Hybrid; AUD 70,000 - 90,000; Full time

Benefits offered by this job

On-site gym access

Free coffee and smoothies

Product allowance

Paid parental leave

Private health insurance

Salary continuance insurance

Flexible start times

Onsite parking

Training and development

Job summary

PharmaCare Group in Warriewood (Sydney's Northern Beaches) seeks a Customer Service Lead to drive exceptional service and build strong customer relationships. You will manage inquiries and orders, support sales processes, and collaborate with Sales, Finance, Logistics, and CS teams.

The role is full-time, in-office, with opportunities to develop leadership and contribute to a dynamic health-wellness brand. Prior call centre experience is preferred, along with Salesforce/JDE familiarity.

Qualifications

• Recent experience in customer service, preferably in a fast-paced call centre/retail environment.
• Confident communicator with a professional phone manner.
• Strong organizational and time management skills with ability to prioritise tasks.
• Proactive problem-solver in a busy, team-focused setting.
• Excellent interpersonal skills with attention to detail.

Responsibilities

• Deliver outstanding customer service across phone, email, and online channels.
• Manage customer enquiries, orders, claims, and delivery resolutions.
• Support web sales, credits, and administrative processes.
• Collaborate with Sales, Finance, Logistics, and Customer Service teams.
• Maintain accurate customer records in Salesforce and internal systems.
• Provide reception and office support as needed.
• Contribute to a positive team environment and uphold company compliance.

Skills

Customer service excellence

Clear communication

Time management

Problem solving

Team collaboration

Salesforce experience

JDE experience

Tools

Salesforce

JDE

Job description

At PharmaCare, we are dedicated to enriching people's lives through improved health and wellness. As an Australian born and built success story we are proud of our heritage and remain a 100% Australian owned and family operated business. We have built on our success at home and now have sales and marketing operations around the globe, where we sell and market our well-known and trusted brands.

Our success comes from our performance led culture, and we want our people to succeed. We encourage ownership and integrity with an entrepreneurial flair. Based on the Northern Beaches we live the life we promote.

This is more than a job, it’s a chance to be part of something bigger. At PharmaCare, your career can grow alongside brands that are trusted by millions.

Job Description

About the role

Reporting to the Customer Service Manager, this is an exciting opportunity to grow your leadership skills while delivering exceptional service within a collaborative, fast paced and customer-focused team.

You will build strong relationships, solve problems and support key business activities while delivering an outstanding customer experience.

Key responsibilities will include:

• Deliver outstanding customer service across phone, email, and online channels.
• Manage customer enquiries, orders, claims, and delivery resolutions.
• Support web sales, credits, and administrative processes.
• Collaborate with Sales, Finance, Logistics, and Customer Service teams.
• Maintain accurate customer records in Salesforce and internal systems.
• Provide reception and office support as needed.
• Contribute to a positive team environment and uphold company compliance standards.

This is a full-time in-office role based in Warriewood, on Sydney's Northern Beaches.

Desired Skills and Experience

About you

• Previous customer service experience, ideally within a call centre or fast-paced environment.
• Confident communicator with a professional and friendly phone manner.
• Strong organisational and time management skills, with the ability to prioritise competing tasks.
• Proactive problem-solver who thrives in a busy, team-oriented environment.
• Excellent communication and interpersonal skills.
• High attention to detail with strong analytical and administrative capabilities.
• Experience using Salesforce and/or JDE will be highly regarded.
• Self-motivated, adaptable, and committed to achieving positive outcomes for customers.

Culture

People enjoy working at PharmaCare because they can improve people’s lives through health and wellness, feel proud to represent our trusted Australian-owned brands, and grow their careers in a down-to-earth, collaborative team that celebrates wins together.

Extras we know you will love

• On-site 3 level gym with dedicated personal trainers and daily classes
• Full time barista with free coffee and free smoothies
• Generous monthly product allowance to support your health and wellbeing
• Paid parental leave, subsidised private health
• Salary continuance and TPD insurances fully paid
• Flexible start and finish times
• Onsite parking
• Ongoing training and development programs