Customer Service Representative

Narooma; Sydney; Remote; AUD 65,000 - 90,000; Full time

Benefits offered by this job

On-site gym with facilities

Free coffee and smoothies

Product allowance for wellbeing

Paid parental leave

Salary continuance and insurances

Flexible start/finish times

Onsite parking

Employee assistance/wellbeing

Ongoing training and development

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Job summary

PharmaCare on Sydney's Northern Beaches is seeking an experienced Customer Service Leader to join our in‑office team in Warriewood. You will mentor and lead a fast-paced, customer-focused team while delivering outstanding service across phone, email and online channels.

You’ll build strong relationships, resolve issues quickly and collaborate with Sales, Finance, Logistics and Customer Service to optimise processes. Salesforce/JDE experience admired.

Qualifications

• This role requires prior customer service experience, ideally in a fast-paced environment.
• Strong communication, organisation and time management capabilities are essential.
• Experience leading a small team and driving customer-focused improvements is valued.
• Familiarity with Salesforce and/or JDE systems is highly regarded.

Responsibilities

• Deliver outstanding customer service across phone, email, and online channels.
• Manage customer enquiries, orders, claims, and delivery resolutions.
• Support web sales, credits, and administrative processes.
• Collaborate with Sales, Finance, Logistics, and Customer Service teams.
• Maintain accurate customer records in Salesforce and internal systems.
• Provide reception and office support as needed.

Skills

Customer service

Communication

Organisational skills

Problem-solving

Team leadership

Attention to detail

Salesforce

JDE

Tools

Salesforce

JDE

Job description

Introduction

About us

At PharmaCare, we are dedicated to enriching people's lives through improved health and wellness. As an Australian born and built success story we are proud of our heritage and remain a 100% Australian owned and family operated business. We have built on our success at home and now have sales and marketing operations around the globe, where we sell and market our well-known and trusted brands.

Our success comes from our performance led culture, and we want our people to succeed. We encourage ownership and integrity with an entrepreneurial flair. Based on the Northern Beaches we live the life we promote.

This is more than a job, it’s a chance to be part of something bigger. At PharmaCare, your career can grow alongside brands that are trusted by millions.

Description

About the role

Reporting to the Customer Service Manager, this is an exciting opportunity to grow your leadership skills while delivering exceptional service within a collaborative, fast paced and customer-focused team.

You will build strong relationships, solve problems and support key business activities while delivering an outstanding customer experience.

Key responsibilities will include:

• Deliver outstanding customer service across phone, email, and online channels.
• Manage customer enquiries, orders, claims, and delivery resolutions.
• Support web sales, credits, and administrative processes.
• Collaborate with Sales, Finance, Logistics, and Customer Service teams.
• Maintain accurate customer records in Salesforce and internal systems.
• Provide reception and office support as needed.
• Contribute to a positive team environment and uphold company compliance standards.

This is a full-time in-office role based in Warriewood, on Sydney's Northern Beaches.

Skills And Experiences

About you

• Previous customer service experience, ideally within a call centre or fast-paced environment.
• Passionate about delivering exceptional customer experiences.
• Confident communicator with a professional and friendly phone manner.
• Strong organisational and time management skills, with the ability to prioritise competing tasks.
• Proactive problem-solver who thrives in a busy, team-oriented environment.
• Excellent communication and interpersonal skills.
• High attention to detail with strong analytical and administrative capabilities.
• Experience using Salesforce and/or JDE will be highly regarded.
• Self-motivated, adaptable, and committed to achieving positive outcomes for customers.

Culture

People enjoy working at PharmaCare because they can improve people’s lives through health and wellness, feel proud to represent our trusted Australian-owned brands, and grow their careers in a down-to-earth, collaborative team that celebrates wins together.

Extras we know you will love

• On-site 3 level gym with dedicated personal trainers and daily classes
• Full time barista with free coffee and free smoothies
• Generous monthly product allowance to support your health and wellbeing
• Paid parental leave, subsidised private health
• Salary continuance and TPD insurances fully paid
• Flexible start and finish times
• Onsite parking
• Employee assistance/wellbeing initiatives
• Ongoing training and development programs
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