Inbound / Outbound Sales Representative

Australian Naturalcare Products; Sydney; Sur place; AUD 55 000 - 75 000; Plein temps

Avantages offerts par ce poste

Modern office near St Leonards station

Commission-based pay

Training provided

Résumé du poste

Australian NaturalCare is seeking a dynamic Customer Service and Sales Representative to join our Sydney office. You will handle inbound enquiries, make outbound sales calls, and process orders with support from our in-house Naturopath team.

Full-time hours are 9am–5pm, Monday to Friday, with a part-time option of three days per week. Base salary plus commission, friendly team, excellent training, and a modern office near St Leonards station.

Qualifications

• Adaptable, efficient and responsive behavior.
• Excellent time management and prioritisation skills.
• Enjoy working in a contact centre environment as part of a close-knit team.
• Interest in health and wellness is a plus.

Responsabilités

• Answer inquiries from customers about products and services.
• Provide accurate and helpful information in a professional and courteous manner.
• Identify customer needs and upsell relevant products or services.
• Handling customer complaints and resolving them efficiently.
• Contact customers to generate sales.
• Present product or service information clearly and persuasively.
• Close sales and achieve monthly targets.

Connaissances

Adaptable

Time management

Team collaboration

Health/wellness interest

Communication

Outils

Excel

Description du poste

Join a team that is focused on innovation in the health and wellness space, both in Australia and globally. Founded over 30 years ago in sunny Byron Bay and using 100% Australian manufacturing, ANC is a long-established seller of vitamins and other health products.

With a loyal and committed customer base now cemented, Australian NaturalCare is aiming for expansion throughout the APAC region. This expansion comes with a strong opportunity for growth for the right person.

About the Role

You’ll be the voice our customers hear, handling inbound enquiries, making outbound sales calls, and processing orders. It’s fast-paced, varied, and you’ll have our in-house Naturopath team behind you for product and health questions.

Office-based, next to St Leonards station. Tell us in your application what hours suit you:

Full-time — 9am–5pm, Mon–Fri

Part-time — from 3 days per week, agreed regular roster

Studying naturopathy, nutrition or health science? We’ll build part-time around your timetable and roster student visa holders within permitted hours. All hours are paid at or above the Award rate plus commission. Full training provided.

Responsibilities

Answer inquiries from customers about products and services.

Provide accurate and helpful information in a professional and courteous manner.

Identify customer needs and upsell relevant products or services.

Handling customer complaints and resolving them efficiently.

Contact customers to generate sales.

Identify customer needs and upsell relevant products or services.

Present product or service information in a clear and compelling way.

Overcome objections and effectively closing deals.

3.General:

Meeting or exceeding set monthly sales targets.

Effectively use operating system (ADM) to place orders and finalise payments.

Effective time management of calls.

Always maintain a positive and professional demeanour.

Working effectively with Naturopath and Member Service Team.

Ongoing improvement in product knowledge and sales techniques.

Provide feedback from customers.

Update records accordingly where customer information has changed.

Collect customer accounts upon request.

4.Other

Sundry duties upon request.

About You

The successful candidate will:

• Be adaptable, efficient, and responsive
• Have excellent time management and prioritisation skills
• Enjoy working in a contact centre environment as part of a close-knit team
• Possess a general interest in health and wellness
• Possess basic excel and computer skills
• Possess a valid visa with a right to work or be an Australian citizen

About Benefits

Salary package is base salary + commission

Company perks and discounts

Modern office next to St Leonards train station