Customer Service Representative

IVE Group; Sydney; Hybrid; AUD 60,000 - 70,000; Full time

Benefits offered by this job

Hybrid work model

IVE Care Program

Exclusive discounts

Career growth opportunities

Job summary

IVE Group in Sydney is seeking a Customer Service & Administration Coordinator to join our dynamic distribution team. You will handle customer inquiries, coordinate administration tasks, and support marketing campaigns.

This role offers a hybrid work arrangement with 4 days in the office and 1 day from home, plus access to wellbeing programs and exclusive employee discounts. Ideal candidates are customer-focused, with excellent communication, problem-solving skills, and strong organisational

Qualifications

• Customer-focused with strong communication skills.
• Excellent phone manner and proactive problem-solving.
• Strong organisational skills and attention to detail.
• Team player with a positive attitude and work ethic.
• Clear written and verbal communication abilities.
• Natural problem-solver who can find solutions.

Responsibilities

• Provide support to internal and external stakeholders executing their marketing campaigns.
• Engage daily with our customers and internal teams, primarily via phone, email, and messaging systems
• Promote a safe, healthy, and sustainable workplace, ensuring all employees and contractors are supported

Skills

Customer service

Phone etiquette

Organisational skills

Communication

Problem solving

Job description

Customer Service & Administration Coordinator

Join Our Dynamic Distribution Team & Make an Impact!

Are you passionate about customer service ? Do you thrive in a fast-paced environment and enjoy helping people? If so, we’d love to hear from you!

Is This You?

You love the hustle and bustle of customer service, always striving for the best outcomes for customers

You have an excellent phone manner and a proactive approach to problem-solving

You're a team player with a positive attitude and a strong work ethic

You have top-notch organisational skills and an eye for detail

Your written and verbal communication skills are second to none

You’re a natural problem-solver who enjoys finding solutions

What Will You Do?

Provide support to internal and external stakeholders executing their marketing campaigns.

Engage daily with our customers and internal teams, primarily via phone, email, and messaging systems

Promote a safe, healthy, and sustainable workplace, ensuring all employees and contractors are supported

What We Offer

• Hybrid work model – 4 days in the office, 1 day from home (if preferred)
• Access to the IVE Care Program – supporting employee wellbeing, engagement, diversity & inclusion, and workplace health & safety
• Exclusive discounts with some of Australia’s biggest brands
• A great working environment with strong career growth opportunities

Who Are We?

We are Australia’s National Letterbox Distribution Network, reaching 17 million people in 7 million homes every week! As part of IVE Group, Australia’s leading holistic marketing company, we take ideas from concept to execution like no one else.

Applicants must have the right to live and work in Australia.