Customer Service Representative | Dandenong South

Australian Personnel Solutions; Greater Dandenong; On-site; AUD 43,000 - 61,000; Part time

Benefits offered by this job

Hourly pay $37.50

Casual with potential permanency after

Role combining customer service and n/

Collaborative team environment

Job summary

Australian Personnel Solutions – Dandenong VIC is seeking an experienced Customer Service Representative to join a busy team in Dandenong South. This casual role will handle enquiries, bookings and data entry, coordinating with sales, logistics and operations for a smooth customer experience.

There is potential for permanency after 3–6 months. The role requires strong communication, attention to detail and a proactive, team‑oriented approach.

Qualifications

• Experience in customer service, administration or similar.
• Strong verbal and written communication.
• Excellent attention to detail and data entry accuracy.
• Good problem-solving and initiative.
• Ability to prioritise tasks and meet deadlines.
• Proficient in Microsoft Office (Excel, Word, Outlook).

Responsibilities

• Answer incoming phone calls and manage customer email enquiries
• Create and coordinate customer service bookings
• Update customer schedules and service requirements as needed
• Complete data entry, dockets, reports and general administration
• Maintain accurate information in internal systems
• Set up new customer accounts and maintain existing records
• Process export bookings and data entry
• Enter and action contamination reports
• Assist with weighbridge operations
• Complete filing, scanning and document management
• Provide administrative support to customer service and sales teams
• Deliver professional and friendly customer service at all times

Skills

Customer service experience

Administration

Verbal and written communication

Attention to detail

Data entry accuracy

Problem-solving

Microsoft Office

Tools

Microsoft Office

Job description

Australian Personnel Solutions – Dandenong VIC

TAG is seeking an experienced and customer focused Customer Service Representative to join a busy and growing operation in Dandenong South.

This is a casual opportunity with the potential to transition into a permanent position after 3–6 months, offering the chance to establish yourself within the business and grow with the team.

If you have strong customer service and administration skills, enjoy working in a fast-paced environment and take pride in keeping things organized, we’d love to hear from you.

Pay Rate: $37.50 per hour

Employment Type: Casual, with potential for permanency after 3–6 months

Job Details

• Location: Dandenong South, VIC

• Pay Rate: $37.50 per hour

• Employment Type: Casual, with potential for permanency after 3–6 months

• Industry: Customer Service / Administration

About the Role

As the first point of contact for customers, you will manage enquiries, coordinate service bookings and maintain accurate customer records. You’ll work closely with customer service, sales, logistics and operations teams to help ensure smooth day-to-day operations and a positive customer experience.

Key Responsibilities

• Answer incoming phone calls and manage customer email enquiries

• Create and coordinate customer service bookings

• Update customer schedules and service requirements as needed

• Complete data entry, dockets, reports and general administration

• Maintain accurate information in internal systems

• Set up new customer accounts and maintain existing records

• Process export bookings and data entry

• Enter and action contamination reports

• Assist with weighbridge operations

• Complete filing, scanning and document management

• Provide administrative support to customer service and sales teams

• Deliver professional and friendly customer service at all times

About You

To be successful in this role, you will have:

• Previous experience in customer service, administration or a similar position

• Strong verbal and written communication skills

• Excellent attention to detail and data entry accuracy

• Good problem-solving skills and the ability to take initiative

• The ability to prioritise tasks and manage competing deadlines

• Confidence using Microsoft Office, particularly Excel, Word and Outlook

• A team-focused attitude with the ability to work independently

• A hands-on approach and willingness to assist wherever needed

Experience in the recycling, waste management, transport or logistics industries will be advantageous but is not essential.

What’s on Offer?

• $37.50 per hour

• Casual employment with the potential to become permanent after 3–6 months

• A varied role combining customer service and administration

• The opportunity to build your skills and take ownership of the role

• A collaborative team environment working across customer service, sales and operations

About TAG

TAG is a specialist recruitment partner connecting skilled candidates with leading employers across Australia. We deliver tailored workforce solutions across manufacturing, logistics, warehousing, hospitality, aviation, retail, and industrial sectors.

At TAG, we value strong leadership, teamwork, and people who take pride in delivering quality work. You will join a supportive and growing workforce solutions network backed by experienced operational support and the chance to contribute to large-scale national operations.

We welcome applications from people of all backgrounds and cultures, including Aboriginal and Torres Strait Islander peoples, ages, religions, abilities, gender identities and sexual orientations.

Applicants must have full Australian working rights.