Customer Service Representative

Auto Parts Group; Sydney; On-site; AUD 50,000 - 70,000; Full time

Benefits offered by this job

Me Day

Parental Leave

Training

Discounts

Events

EAP

Diversity

Company stability

Job summary

Auto Parts Group in Sydney's Smithfield office is hiring two Customer Service Representatives for a full-time permanent role, serving as the first point of contact for customers and handling parts inquiries, quotes, orders and inventory requests.

You will join a busy team, drive KPIs, and receive comprehensive training, valuable perks, and a supportive work environment that values service excellence and career growth.

Qualifications

• Experience in customer service with a focus on parts enquiries and quotes.
• Proactive, solutions-focused mindset and reliable communication.
• Strong relationship-building skills and punctual, professional attitude.

Responsibilities

• Provide excellent customer service by managing parts inquiries, requests, and quotes.
• Handle phone services and ensure a professional customer experience.
• Use APG systems to manage parts and inventory.
• Address customer escalations and maintain order records.
• Meet KPIs and focus on continuous improvement.

Skills

Customer service

Relationship-building

Communication

Team player

Proactive mindset

Tools

Parts check system

Repair Connection system

Job description

About Auto Parts Group (APG):

At Auto Parts Group (APG), we aim to be Australia’s top independent supplier of genuine and aftermarket automotive parts, providing our customers with a "Real Advantage."

APG is part of GPC Asia Pacific, a leading supplier of industrial and automotive parts in Australia, New Zealand, and Southeast Asia. GPC has over 8,000 employees in Asia Pacific and more than 60,000 globally, with well-known brands like Repco, NAPA, AMX, and Motion Industries.

About The Role:

Join ourSydney - Smithfield office in afull-time permanent roleand deliver outstanding customer service every day.

We are currently seeking two (2) Customer Service Representatives (CSRs) to join our team. In this role, you will be the first point of contact for customers, providing timely, professional support with parts enquiries, quotations, orders, and inventory requests.

As a Customer Service Representative, You Will:

• Provide excellent customer service by managing parts inquiries, requests, and quotes.
• Handle phone services and ensure a professional customer experience.
• Use APG systems to manage parts and inventory.
• Address customer escalations and maintain order records.
• Meet KPIs and focus on continuous improvement.

About You:

We are looking for someone who is:

• Energetic Team player.
• Passionate about customers and service.
• Experienced in customer service, with strong relationship-building skills is highly desirable.
• A self-starter with a proactive, solutions-focused mindset.
• Reliable, punctual, and a confident communicator.
• Prior experience with Parts check and(or) Repair Connection systemsdesirable

We’re also open to candidates from:

• High-volume customer service roles
• Retail or trade counter sales
• APG 'Me' Day: A paid, flexible day for team members to use as they wish.
• Paid Parental Leave: Newly introduced paid parental leave for permanent employees.
• Training: Comprehensive training, support, and resources provided.
• Business Perks: Exclusive discounts with retailers like Repco, NAPA, AMX, and Motion Industries.
• Events: Regular team catch-ups, monthly events, and annual awards.
• Wellbeing: Free, confidential Employee Assistance Program (EAP) for you and your family, including financial and legal counselling.
• Diversity: A diverse team with varying ages, nationalities, abilities, and cultures.
• Security: A 30-year strong and growing business.

About The Work Environment…

Now is the perfect time to join our dynamic team as we focus on continuous improvement, technology, and safety. We are driven to provide the best customer experience and need individuals to help us reach our goals. It all starts with you.

GPC Asia Pacific is an equal opportunity employer.