Customer Service Representative

Genuine Parts Company; Sydney; Sur place; AUD 55 000 - 70 000; Plein temps

Avantages offerts par ce poste

Me Day

Parental Leave

Training programs

Employee discounts with automotive/ret

Team events

Employee Assistance Program (EAP)

Diversity and inclusion

Résumé du poste

Auto Parts Group (APG) in Sydney, NSW, is seeking a Customer Service Representative (Parts Interpreter) to join our Sydney - Smithfield office in a full-time permanent role. You will provide exceptional service by handling parts inquiries, quotes, and orders, managing phone interactions, and using APG systems to maintain inventory and records.

The role emphasizes customer-focused communication, relationship-building, reliability, and a proactive approach to problem-solving in a fast-paced

Qualifications

• Minimum demonstrated experience in customer service or retail
• Ability to manage inquiries, quotes, and orders
• Strong communication and relationship-building skills
• Proactive problem-solver with a solutions-focused mindset
• Reliable and punctual with professional phone manner

Responsabilités

• Provide excellent customer service by handling parts inquiries, requests and quotes
• Manage phone services to ensure a professional customer experience
• Use APG systems to manage parts and inventory
• Address customer escalations and maintain order records
• Meet KPIs and contribute to continuous improvement

Connaissances

Customer service

Relationship-building

Communication

Proactive mindset

Team player

Punctual

Outils

APG systems

Parts check

Repair Connection

Description du poste

About Auto Parts Group (APG):

At Auto Parts Group (APG), we aim to be Australia’s top independent supplier of genuine and aftermarket automotive parts, providing our customers with a “Real Advantage.”

APG is part of GPC Asia Pacific, a leading supplier of industrial and automotive parts in Australia, New Zealand, and Southeast Asia. GPC has over 8,000 employees in Asia Pacific and more than 60,000 globally, with well‑known brands like Repco, NAPA, AMX, and Motion Industries.

About The Role:

Join our Sydney - Smithfield office in a full‑time permanent role and deliver outstanding customer service every day. In other companies this role may be referred to as a Parts Interpreter position, internally at APG it is referred to as the Customer Service Representative.

As a Customer Service Representative, You Will:

• Provide excellent customer service by managing parts inquiries, requests, and quotes.

• Handle phone services and ensure a professional customer experience.

• Use APG systems to manage parts and inventory.

• Address customer escalations and maintain order records.

• Meet KPIs and focus on continuous improvement.

About You:

We are looking for someone who is:

• Energetic Team player.

• Passionate about customers and service.

• Experienced in customer service, with strong relationship‑building skills is highly desirable.

• A self‑starter with a proactive, solutions‑focused mindset.

• Reliable, punctual, and a confident communicator.

• Prior experience with Parts check and(or) Repair Connection systemsdesirable

Benefits:

• APG ‘Me’ Day: A paid, flexible day for team members to use as they wish.

• Paid Parental Leave: Newly introduced paid parental leave for permanent employees.

• Training: Comprehensive training, support, and resources provided.

• Business Perks: Exclusive discounts with retailers like Repco, NAPA, AMX, and Motion Industries.

• Events: Regular team catch‑ups, monthly events, and annual awards.

• Wellbeing: Free, confidential Employee Assistance Program (EAP) for you and your family, including financial and legal counselling.

• Diversity: A diverse team with varying ages, nationalities, abilities, and cultures.

• Security: A 30‑year strong and growing business.

About The Work Environment…

Now is the perfect time to join our dynamic team as we focus on continuous improvement, technology, and safety. We are driven to provide the best customer experience and need individuals to help us reach our goals. It all starts with you.

GPC Asia Pacific is an equal opportunity employer.