Customer Service Representative - Automotive Parts (2x positions)

AUS GPC Asia Pacific Australia Pty Ltd; Sydney; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

APG Me Day

Paid Parental Leave

Training & Resources

Employee Discounts

Team events

Employee Assistance Program

Diversity & Inclusion

Company stability

Job summary

Auto Parts Group (APG) is seeking two Customer Service Representatives to join our Sydney, Smithfield office in a full-time permanent role. You will be the first point of contact for customers, handling parts enquiries, quotations, orders and inventory requests with professionalism.

Key attributes include strong customer service experience, relationship-building skills, reliability and proactive communication.

Qualifications

• Experience in customer service with strong relationship-building is highly desirable.
• Energetic team player with proactive, solutions-focused mindset.
• Reliable, punctual, confident communicator.
• Experience with Parts check and Repair Connection systems desirable.

Responsibilities

• Handle parts enquiries, quotations, orders and inventory requests.
• Provide excellent phone and in-person customer service.
• Use APG systems to manage parts and stock levels.
• Address escalations and maintain accurate order records.
• Meet KPIs and contribute to continuous improvement.

Tools

Parts check system

Repair Connection system

Job description

About Auto Parts Group (APG)

At Auto Parts Group (APG), we aim to be Australia’s top independent supplier of genuine and aftermarket automotive parts, providing our customers with a "Real Advantage." APG is part of GPC Asia Pacific, a leading supplier of industrial and automotive parts in Australia, New Zealand, and Southeast Asia. GPC has over 8,000 employees in Asia Pacific and more than 60,000 globally, with well‑known brands like Repco, NAPA, AMX, and Motion Industries.

About The Role

Join our Sydney - Smithfield office in a full‑time permanent role and deliver outstanding customer service every day. We are currently seeking two (2) Customer Service Representatives (CSRs) to join our team. In this role, you will be the first point of contact for customers, providing timely, professional support with parts enquiries, quotations, orders, and inventory requests.

As a Customer Service Representative, You Will:

• Provide excellent customer service by managing parts inquiries, requests, and quotes.
• Handle phone services and ensure a professional customer experience.
• Use APG systems to manage parts and inventory.
• Address customer escalations and maintain order records.
• Meet KPIs and focus on continuous improvement.

About You:

• Energetic Team player.
• Passionate about customers and service.
• Experienced in customer service, with strong relationship‑building skills is highly desirable.
• A self‑starter with a proactive, solutions‑focused mindset.
• Reliable, punctual, and a confident communicator.
• Prior experience with Parts check and(or) Repair Connection systems desirable

We’re also open to candidates from:

• High‑volume customer service roles Retail or trade counter sales Phone‑based sales environments

Benefits:

• APG 'Me' Day: A paid, flexible day for team members to use as they wish.
• Paid Parental Leave: Newly introduced paid parental leave for permanent employees.
• Training: Comprehensive training, support, and resources provided.
• Business Perks: Exclusive discounts with retailers like Repco, NAPA, AMX, and Motion Industries.
• Events: Regular team catch‑ups, monthly events, and annual awards.
• Wellbeing: Free, confidential Employee Assistance Program (EAP) for you and your family, including financial and legal counselling.
• Diversity: A diverse team with varying ages, nationalities, abilities, and cultures.
• Security: A 30‑year strong and growing business.

About The Work Environment…

Now is the perfect time to join our dynamic team as we focus on continuous improvement, technology, and safety. We are driven to provide the best customer experience and need individuals to help us reach our goals. It all starts with you.

GPC Asia Pacific is an equal opportunity employer.

Since 1928, GPC has set the standards for performance and value for our customers and our stakeholders.

Today, we’re proud to say we’re the largest global auto parts network and a leading industrial parts distributor, one that offers rewarding careers that combine small company feel with a global scale.

Our strengths are in the relationships we build and the value we deliver by merging local expertise with a global force.