Customer Service Representative

AUS GPC Asia Pacific Australia Pty Ltd; Queensland; On-site; AUD 52,000 - 68,000; Full time

Benefits offered by this job

Me Day – paid flexible day

Paid Parental Leave for permanent员工

Comprehensive training & development

Employee discounts with retailers

Regular team events & monthly catchups

Wellbeing: Employee Assistance Program

Job summary

Auto Parts Group (APG) in Brendale, Queensland, is seeking a Customer Service Representative to deliver outstanding customer service daily. You will manage parts inquiries, requests, and quotes, handle phone services, and ensure a professional customer experience.

You will use APG systems to manage parts and inventory, address escalations, and maintain accurate order records while meeting KPIs and driving continuous improvement as part of a dynamic team.

Qualifications

• Passionate about customers and service.
• Experienced in customer service, with strong relationship-building skills is highly desirable.
• A self-starter with a proactive, solutions-focused mindset.
• Reliable, punctual, and a confident communicator.
• A positive, energetic team attitude.

Responsibilities

• Provide excellent customer service by managing parts inquiries, requests, and quotes.
• Handle phone services and ensure a professional customer experience.
• Use APG systems to manage parts and inventory.
• Address customer escalations and maintain order records.
• Meet KPIs and focus on continuous improvement.

Skills

Customer service

Relationship building

Communication

Proactive mindset

Tools

APG systems

Job description

About Auto Parts Group (APG)

At Auto Parts Group (APG), we aim to be Australia's top independent supplier of genuine and aftermarket automotive parts, providing our customers with a \"Real Advantage.\" APG is part of GPC Asia Pacific, a leading supplier of industrial and automotive parts in Australia, New Zealand, and Southeast Asia. GPC has over 8,000 employees in Asia Pacific and more than 60,000 globally, with well-known brands like Repco, NAPA, AMX, and Motion Industries.

About The Role

Join our Brendale office in a full-time permanent role and deliver outstanding customer service every day. As a Customer Service Representative, you will:

• Provide excellent customer service by managing parts inquiries, requests, and quotes.


• Handle phone services and ensure a professional customer experience.


• Use APG systems to manage parts and inventory.


• Address customer escalations and maintain order records.


• Meet KPIs and focus on continuous improvement.

About You

We are looking for someone who is:

• Passionate about customers and service.


• Experienced in customer service, with strong relationship-building skills is highly desirable.


• A self-starter with a proactive, solutions-focused mindset.


• Reliable, punctual, and a confident communicator.


• A positive, energetic team attitude

We’re open to candidates from:

• Call centres


• High-volume customer service roles


• Retail or trade counter sales


• Phone-based sales environments

Benefits

• APG 'Me' Day: A paid, flexible day for team members to use as they wish.


• Paid Parental Leave: Newly introduced paid parental leave for permanent employees.


• Training: Comprehensive training, support, and resources provided.


• Business Perks: Exclusive discounts with retailers like Repco, NAPA, AMX, and Motion Industries.


• Events: Regular team catch-ups, monthly events, and annual awards.


• Wellbeing: Free, confidential Employee Assistance Program (EAP) for you and your family, including financial and legal counselling.


• Diversity: A diverse team with varying ages, nationalities, abilities, and cultures.


• Security: A 30-year strong and growing business.

About The Work Environment…

Now is the perfect time to join our dynamic team as we focus on continuous improvement, technology, and safety. We are driven to provide the best customer experience and need individuals to help us reach our goals. It all starts with you.

Equal Opportunity Employment

GPC Asia Pacific is an equal opportunity employer. Since 1928, GPC has set the standards for performance and value for our customers and our stakeholders. Today, we’re proud to say we’re the largest global auto parts network and a leading industrial parts distributor, one that offers rewarding careers that combine small company feel with a global scale. Our strengths are in the relationships we build and the value we deliver by merging local expertise with a global force.