Customer Service Representative

GPC Asia Pacific; Sydney; On-site; AUD 52,000 - 70,000; Full time

Benefits offered by this job

Me Day

Paid Parental Leave

Training

Exclusive discounts

Team events

Employee Assistance Program

Diversity

Security

Job summary

Auto Parts Group (APG) in Sydney is seeking a Customer Service Representative to join our Smithfield office in a full-time permanent role. You will manage parts inquiries, quotes and orders, handle phone services, and use APG systems to maintain accurate parts and inventory records while delivering a professional customer experience.

This role emphasizes KPI achievement and ongoing improvements. We offer training, career development, and employee benefits within a diverse, safety-focused team

Qualifications

• Experience in customer service with strong relationship-building skills.
• Excellent communication and problem-solving abilities.
• Ability to work in a fast-paced team environment.

Responsibilities

• Provide excellent customer service by managing parts inquiries, requests, and quotes.
• Handle phone services and ensure a professional customer experience.
• Use APG systems to manage parts and inventory.
• Address customer escalations and maintain order records.
• Meet KPIs and focus on continuous improvement.

Skills

Customer service

Relationship-building

Communication

Team player

Tools

APG systems

Job description

At Auto Parts Group (APG), we aim to be Australia’s top independent supplier of genuine and aftermarket automotive parts, providing our customers with a "Real Advantage."

APG is part of GPC Asia Pacific, a leading supplier of industrial and automotive parts in Australia, New Zealand, and Southeast Asia. GPC has over 8,000 employees in Asia Pacific and more than 60,000 globally, with well-known brands like Repco, NAPA, AMX, and Motion Industries.

About The Role:

Join ourSydney - Smithfield office in afull-time permanent roleand deliver outstanding customer service every day. In other companies this role may be referred to as a Parts Interpreter position, internally at APG it is referred to as the Customer Service Representative.

As a Customer Service Representative, You Will:

• Provide excellent customer service by managing parts inquiries, requests, and quotes.
• Handle phone services and ensure a professional customer experience.
• Use APG systems to manage parts and inventory.
• Address customer escalations and maintain order records.
• Meet KPIs and focus on continuous improvement.

About You:

We are looking for someone who is:

• Energetic Team player.
• Passionate about customers and service.
• Experienced in customer service, with strong relationship-building skills is highly desirable.
• A self-starter with a proactive, solutions-focused mindset.
• Reliable, punctual, and a confident communicator.
• Prior experience with Parts check and(or) Repair Connection systemsdesirable

• APG 'Me' Day: A paid, flexible day for team members to use as they wish.
• Paid Parental Leave: Newly introduced paid parental leave for permanent employees.
• Training: Comprehensive training, support, and resources provided.
• Business Perks: Exclusive discounts with retailers like Repco, NAPA, AMX, and Motion Industries.
• Events: Regular team catch-ups, monthly events, and annual awards.
• Wellbeing: Free, confidential Employee Assistance Program (EAP) for you and your family, including financial and legal counselling.
• Diversity: A diverse team with varying ages, nationalities, abilities, and cultures.
• Security: A 30-year strong and growing business.

About The Work Environment…

Now is the perfect time to join our dynamic team as we focus on continuous improvement, technology, and safety. We are driven to provide the best customer experience and need individuals to help us reach our goals. It all starts with you.

GPC Asia Pacific is an equal opportunity employer.