Automotive Parts CSR – Customer Care & Support

Auto Parts Group; Sydney; On-site; AUD 50,000 - 60,000; Full time

Benefits offered by this job

Training and development

Paid parental leave

Employee assistance program (EAP)

Exclusive retailer discounts (Repco, N

Job summary

Auto Parts Group (APG) invites applications for two Customer Service Representatives to join our Sydney - Smithfield office in a full-time permanent role. You will be the first point of contact for customers, handling parts inquiries, quotations, orders and inventory requests with a professional and proactive approach.

We are seeking energetic team players who are passionate about customer service, with strong relationship-building skills and a self-starter attitude.

Qualifications

• Energetic, customer-focused professionals with a passion for service.
• Strong relationship-building skills and customer empathy are highly desirable.
• Self-starter with proactive, solutions-focused mindset and can work in a team.

Responsibilities

• Provide excellent customer service by handling parts inquiries, requests and quotes.
• Manage phone services to ensure a professional customer experience.
• Use APG systems to manage parts and inventory.
• Address customer escalations and maintain accurate order records.
• Meet KPIs and contribute to continuous improvement.

Skills

Energetic team player

Customer-service focus

Relationship-building

Proactive mindset

Reliable and punctual

Parts check/Repair Connection systems

Tools

APG systems

Parts check

Repair Connection

Job description

Auto Parts Group (APG) invites applications for two Customer Service Representatives to join our Sydney - Smithfield office in a full-time permanent role. You will be the first point of contact for customers, handling parts inquiries, quotations, orders and inventory requests with a professional and proactive approach.

We are seeking energetic team players who are passionate about customer service, with strong relationship-building skills and a self-starter attitude.