Customer Service Representative

Genuine Parts Company; Brisbane; On-site; AUD 45,000 - 58,000; Full time

Benefits offered by this job

Me Day

Paid Parental Leave

Training

Discounts with Repco

Monthly events

Employee Assistance Program

Diversity & inclusion

Business security

Job summary

Auto Parts Group (APG) invites applications for a Customer Service Representative in Brendale. This full-time permanent role focuses on delivering outstanding customer service for parts inquiries, quotes, and orders.

You will handle phone-based services, manage inventory in APG systems, and address escalations while maintaining accurate order records and meeting KPIs in a dynamic team environment.

Qualifications

• Customer-focused with a service mindset.
• Experience in high-volume customer service.
• Proactive, solutions-oriented and reliable.

Responsibilities

• Provide excellent customer service by managing parts inquiries, requests and quotes.
• Handle phone services and ensure a professional customer experience.
• Use APG systems to manage parts and inventory.
• Address customer escalations and maintain order records.
• Meet KPIs and contribute to continuous improvement.

Skills

Customer service

Relationship-building

Proactive mindset

Communication

Tools

APG systems

Job description

About Auto Parts Group (APG)

At Auto Parts Group (APG), we aim to be Australia’s top independent supplier of genuine and aftermarket automotive parts, providing our customers with a “Real Advantage.”

APG is part of GPC Asia Pacific, a leading supplier of industrial and automotive parts in Australia, New Zealand, and Southeast Asia. GPC has over 8,000 employees in Asia Pacific and more than 60,000 globally, with well-known brands like Repco, NAPA, AMX, and Motion Industries.

About The Role

Join our Brendale office in a full-time permanent role and deliver outstanding customer service every day.

As a Customer Service Representative, you will:

• Provide excellent customer service by managing parts inquiries, requests, and quotes.
• Handle phone services and ensure a professional customer experience.
• Use APG systems to manage parts and inventory.
• Address customer escalations and maintain order records.
• Meet KPIs and focus on continuous improvement.

About You

We are looking for someone who is:

• Passionate about customers and service.
• Experienced in customer service, with strong relationship-building skills is highly desirable.
• A self-starter with a proactive, solutions-focused mindset.
• Reliable, punctual, and a confident communicator.
• A positive, energetic team attitude

We’re open to candidates from:

• Call centres
• High-volume customer service roles
• Retail or trade counter sales
• Phone-based sales environments

Benefits

• APG ‘Me’ Day: A paid, flexible day for team members to use as they wish.
• Paid Parental Leave: Newly introduced paid parental leave for permanent employees.
• Training: Comprehensive training, support, and resources provided.
• Business Perks: Exclusive discounts with retailers like Repco, NAPA, AMX, and Motion Industries.
• Events: Regular team catch-ups, monthly events, and annual awards.
• Wellbeing: Free, confidential Employee Assistance Program (EAP) for you and your family, including financial and legal counselling.
• Diversity: A diverse team with varying ages, nationalities, abilities, and cultures.
• Security: A 30-year strong and growing business.

About The Work Environment…

Now is the perfect time to join our dynamic team as we focus on continuous improvement, technology, and safety. We are driven to provide the best customer experience and need individuals to help us reach our goals. It all starts with you.

GPC Asia Pacific is an equal opportunity employer.