Customer Service Representative

GPC Asia Pacific; New South Wales; Remote; AUD 50,000 - 60,000; Full time

Benefits offered by this job

APG 'Me' Day

Paid Parental Leave

Training

Business Perks: Discounts with Repco,N

Events: monthly and annual

Job summary

Auto Parts Group (APG) in Sydney - Smithfield is seeking two Customer Service Representatives for a full-time permanent role to deliver outstanding customer service daily. You will be the first point of contact for customers, handling parts enquiries, quotations, orders, and inventory requests.

The role emphasizes energetic teamwork, customer passion, and proactive problem-solving, with training, career growth, and employee perks as part of our supportive environment.

Qualifications

• Experience in customer service with strong relationship-building skills.
• Self-starter with proactive, solutions-focused mindset.
• Reliable, punctual and confident communicator.
• Experience with Parts check and/or Repair Connection systems is desirable.

Responsibilities

• Provide excellent customer service by managing parts inquiries, requests, and quotes.
• Handle phone services and ensure a professional customer experience.
• Use APG systems to manage parts and inventory.
• Address customer escalations and maintain order records.
• Meet KPIs and focus on continuous improvement.

Skills

Customer service

Communication

Relationship-building

Proactive

Tools

APG systems

Job description

About Auto Parts Group (APG):

At Auto Parts Group (APG), we aim to be Australia’s top independent supplier of genuine and aftermarket automotive parts, providing our customers with a "Real Advantage."

APG is part of GPC Asia Pacific, a leading supplier of industrial and automotive parts in Australia, New Zealand, and Southeast Asia. GPC has over 8,000 employees in Asia Pacific and more than 60,000 globally, with well-known brands like Repco, NAPA, AMX, and Motion Industries.

About The Role:

Join our Sydney - Smithfield office in afull-time permanent roleand deliver outstanding customer service every day.

We are currently seeking two (2) Customer Service Representatives (CSRs) to join our team. In this role, you will be the first point of contact for customers, providing timely, professional support with parts enquiries, quotations, orders, and inventory requests.

As a Customer Service Representative, You Will:

• Provide excellent customer service by managing parts inquiries, requests, and quotes.
• Handle phone services and ensure a professional customer experience.
• Use APG systems to manage parts and inventory.
• Address customer escalations and maintain order records.
• Meet KPIs and focus on continuous improvement.

About You:

We are looking for someone who is:

• Energetic Team player.
• Passionate about customers and service.
• Experienced in customer service, with strong relationship-building skills is highly desirable.
• A self-starter with a proactive, solutions-focused mindset.
• Reliable, punctual, and a confident communicator.
• Prior experience with Parts check and(or) Repair Connection systemsdesirable

We’re also open to candidates from:

• High-volume customer service roles
• Retail or trade counter sales
• Phone-based sales environment s

Benefits:

• APG 'Me' Day: A paid, flexible day for team members to use as they wish.
• Paid Parental Leave: Newly introduced paid parental leave for permanent employees.
• Training: Comprehensive training, support, and resources provided.
• Business Perks: Exclusive discounts with retailers like Repco, NAPA, AMX, and Motion Industries.
• Events: Regular team catch-ups, monthly events, and annual awards.
• Wellbeing: Free, confidential Employee Assistance Program (EAP) for you and your family, including financial and legal counselling.
• Diversity: A diverse team with varying ages, nationalities, abilities, and cultures.
• Security: A 30-year strong and growing business.

About The Work Environment…

Now is the perfect time to join our dynamic team as we focus on continuous improvement, technology, and safety. We are driven to provide the best customer experience and need individuals to help us reach our goals. It all starts with you.

GPC Asia Pacific is an equal opportunity employer.