Customer Service Representative

Flooring Xtra; City of Melbourne; On-site; AUD 25,000 - 35,000; Part time

Benefits offered by this job

On-site parking

Job summary

Flooring Xtra Commercial in Carrum Downs is seeking an experienced Customer Service Representative for a busy, part-time role in a commercial flooring environment. You will handle high-volume desk work, manage jobs, and communicate with Builders, Site Supervisors, Installers, suppliers and customers.

The position requires flooring-industry experience and the ability to work independently with ownership of responsibilities.

Qualifications

• This role requires previous flooring industry experience and independent work capability.
• It demands proactive problem solving, strong organisation and accurate documentation.

Responsibilities

• Handle high volume system-based tasks, calls and emails from a desk.
• Manage jobs and workflow with high accuracy and timely follow-up.
• Communicate with Builders, Site Supervisors, Installers, suppliers and customers.
• Follow up outstanding information to keep jobs progressing.
• Administer construction-related tasks, maintenance and warranty matters.
• Process invoicing, supplier claims, credits, recharges and purchase orders.
• Maintain accurate job notes and system information.
• Identify missing information, discrepancies and delays.
• Support Account Managers and Business Development Managers.
• Prioritise competing commitments to ensure nothing falls through the cracks.

Skills

Flooring industry experience

Job description

Carrum Downs | Part-time

Hours to be agreed

On-site parking

Salary: to be confirmed based on the agreed part-time arrangement.

Know flooring and know how to get things done?

Flooring Xtra Commercial is looking for an experienced Customer Service Representative to join our Commercial team on a part-time basis.

This isn't a junior customer service position.

You'll be working in a busy commercial flooring environment where construction jobs need to keep moving, maintenance matters need to be worked through, and Builders, Site Supervisors, Installers, suppliers, and customers need clear answers and reliable follow-up.

We're looking for someone with previous flooring industry experience who can step into the environment, work independently and take genuine ownership of their responsibilities.

What you'll be doing

Your role will include:

• Working primarily at a desk, managing a high volume of system-based tasks, calls and emails
• Managing jobs and workflow with a high level of accuracy
• Communicating with Builders, Site Supervisors, Installers, Suppliers and customers
• Following up outstanding information and actions to keep jobs progressing
• Managing construction-related administration as well as maintenance and warranty matters
• Investigating customer and installer issues and working through solutionsProcessing invoicing, supplier claims, credits, recharges and purchase orders
• Maintaining accurate job notes, documentation and system information
• Identifying missing information, discrepancies, delays and potential issues
• Supporting Account Managers and Business Development Managers
• Managing competing priorities and ensuring commitments aren't allowed to fall through the cracks

The underlying PD specifically requires proactive issue resolution, workflow management, accurate documentation and support across builders, installers and customers.

What we're looking for

Previous flooring industry experience is essential.

You'll also need to be someone who:

• Is self-sufficient and doesn't need hand-holding
• Is proactive and follows things through
• Can confidently hold their ground when required
• Remains calm and professional under pressure
• Communicates effectively with different personalities and stakeholders
• Is highly organised and comfortable managing competing priorities
• Has strong attention to detail
• Takes responsibility for resolving issues rather than simply passing them on
• Enjoys being part of a team but can operate independently
• Picks up new systems and software quickly and adapts well to process/system changes

Why this opportunity?

This could be a great fit for an experienced flooring professional who wants the challenge and involvement of a commercial environment while working part-time.

You’ll have a role where your industry knowledge is valued and where being capable, proactive and dependable makes a real difference to the team.

If you know the flooring industry, enjoy solving problems and take pride in seeing things through properly, we’d love to hear from you.