Customer service representative

Lumus Imaging; City of Melbourne; On-site; AUD 52,000 - 70,000; Full time

Benefits offered by this job

Benefits platform

Fitness Passport

Health insurance discounts

Novated leasing

Career growth

Employee assistance

Job summary

Lumus Imaging in St Kilda, Melbourne, is seeking a friendly Customer Service Representative to be the first point of contact for patients, referrers and healthcare professionals. You will help ensure a seamless patient journey and support day-to-day operations with accuracy and care.

In this fast-paced role, you will manage reports, respond to enquiries, coordinate amendments and feedback, and provide administrative support across operations and clinic teams while upholding strict patient

Qualifications

• Strong verbal and written communication skills.
• Confidence using Microsoft Office and Outlook
• A professional and friendly phone manner
• Excellent organisational and time management skills
• A high level of attention to detail and accuracy
• The ability to maintain strict patient confidentiality
• Strong problem-solving skills and initiative
• The ability to work both independently and collaboratively
• A positive attitude and willingness to learn

Responsibilities

• Managing and distributing patient reports accurately and efficiently
• Assisting with referrals and responding to patient and referrer enquiries
• Coordinating report amendments, validations and reviews when required
• Recording and managing compliments, complaints and feedback
• Providing administrative support across operations and marketing functions
• Occasionally supporting our clinic reception teams

Skills

Verbal communication

MS Office

Phone etiquette

Time management

Attention to detail

Confidentiality

Problem solving

Teamwork

Independence

Tools

Microsoft Office

Outlook

Job description

About us

At Lumus Imaging, we are passionate about caring for your health and wellbeing at every stage of life.

At Lumus Imaging, we are passionate about caring for your health and wellbeing at every stage of life.

Lumus Imaging, harnesses all of the knowledge and expertise we have gained over the last 30 years and combines it with the empathy and care of our people.

Our team of radiographers, sonographers, nuclear medicine technologists, nurses, centre support staff, as well as our network of independent radiologists make up our 2,000 diagnostic imaging experts and support staff across 150 sites right around the country.

Are you passionate about delivering exceptional customer service and making a difference in people's healthcare journey? We are seeking a friendly, organised and proactive Customer Service Representative to join our welcoming team in St Kilda.

In this varied and rewarding role, you'll be the first point of contact for patients, referrers and healthcare professionals, helping to ensure a seamless experience while supporting the day-to-day operations of our business.

What You'll Be Doing

• Managing and distributing patient reports accurately and efficiently
• Assisting with referrals and responding to patient and referrer enquiries
• Coordinating report amendments, validations and reviews when required
• Recording and managing compliments, complaints and feedback
• Providing administrative support across operations and marketing functions
• Occasionally supporting our clinic reception teams

About You

We're looking for someone who enjoys helping others, thrives in a fast-paced environment and takes pride in providing exceptional service.

• Strong verbal and written communication skills
• Confidence using Microsoft Office and Outlook
• A professional and friendly phone manner
• Excellent organisational and time management skills
• A high level of attention to detail and accuracy
• The ability to maintain strict patient confidentiality
• Strong problem-solving skills and initiative
• The ability to work both independently and collaboratively
• A positive attitude and willingness to learn

Benefits and Wellbeing

As part of working for Lumus Imaging, you will have access to a range of benefits including:

• Benefits platform - Reduce the impact of the cost of living with everyday savings with 500+ of Australia's most-loved brands, (from the weekly grocery shop to premium perks like holidays).
• Fitness Passport – Access top fitness centres & pools across Australia at a subsidised rate.
• Corporate health insurance discounts, banking benefits and novated leasing salary packaging.
• Career growth and development opportunities with access to a comprehensive library of online courses and learning paths via our e-learning platform.
• Confidential health and well-being support through our Employee Assistance Program, available to all employees and their family members.

Our commitment to diversity and inclusion

Lumus Imaging is an equal opportunity employer committed to creating an inclusive workplace. We seek to recruit from diverse applicants and create teams with skills, perspectives and experiences that complement each other at work. We welcome suitably qualified applicants regardless of age, ethnicity, socio-cultural background, disability, sexual orientation or gender identity.