Customer Service Representative

Fletcher Building Limited; City of Clarence; On-site; AUD 37,000 - 44,000; Full time

Benefits offered by this job

Staff discounts

Professional development opportunities

Employee Health & Wellbeing programs

Health and wellbeing initiatives

Job summary

Fletcher Building Limited is seeking a friendly, organized Trade Counter Assistant for the Wanaka branch. You will help customers, manage stock, and support deliveries while contributing to a positive team environment.

Experience in customer service or retail sales is preferred, and a plumbing background is beneficial but not required if you are eager to learn. The role includes manual handling and requires a full NZ driver license.

Qualifications

• Proven experience in customer service or retail sales.
• Plumbing background is ideal but not essential if you're keen to learn.
• Physical fitness required for manual handling and heavy lifting.
• Hold a full clean NZ driver license.
• Strong interpersonal skills and rapport-building with customers.
• Self-driven, proactive, and able to work independently under pressure.
• Comfortable with computers and learning new systems.

Responsibilities

• Serve customers on the Trade Counter and assist with stock counts and shelf replenishment.
• Support inventory management and inwards goods.
• Ensure products are organized and ready for delivery and assist with customer deliveries.
• Greet customers with a cheerful, helpful attitude and provide exceptional service.

Skills

Customer service

Retail sales

Interpersonal skills

Computer literacy

Physically fit

Full NZ driver licence

Proactive work style

Tools

Plumbing knowledge

Job description

Reporting to the Branch Manager, this is a varied role where no two days are the same. While most of your time will be spent serving customers on the Trade Counter, you'll also pitch in across the branch - helping with stock counts, shelf replenishment, deliveries, and general branch duties as needed.

• Ensure that our customers, who are made up of trades, businesses and homeowners, are greeted with a cheerful smile and exceptional service
• Cycle counting and restocking products
• Support the team in inventory management and inwards goods
• Ensuring products are organised and ready for delivery
• Supporting the team with doing customer deliveries

This is a full-time role offering 40 hours a week Monday - Friday based out of our Wanaka branch.

About you:

To shine in this role, you'll need to be an organised and reliable team player who enjoys working in a close-knit team. Have a customer-focused and outgoing attitude and good work ethic.

• Proven experience in a customer service and/or retail sales environment
• Plubing background will be ideal but not essential if you are keen to learn.
• There will be manual handling, and some heavy lifting required so you'll need to be physically fit
• Have a Full clean NZ driver licence
• Strong interpersonal skills and ability to build rapport to support our valued customers
• A motivated, self-driven worker, with the skill to work proactively, independently and under pressure
• Be confident with computers and learning new systems
• Competitive hourly rate and Staff-buying privileges
• Genuine development opportunities that come with being part of the wider Fletcher Building Group
• Employment Education Fund
• Health & Wellbeing initiatives including an Employee Assistance Program

Join Us:

We value diversity and encourage applications from all backgrounds. Research shows that females and minority groups don't always apply for roles unless they match 100% of the requirements. If this role interests you but you feel you don't quite fit, we are proud of our diversity and see it as one of the things that make us better together.

Please note - A pre-employment medical, including drug test and criminal background check is required as well as the legal right to work in NZ indefinitely.

We are proud of the incredible diversity of people who make up our business! As an Equal Opportunity Employer, we strive to create an inclusive environment for all our employees across our national network of branches throughout New Zealand.