Customer Service Representative

Drive2Ride Pty Ltd; Canberra; On-site; AUD 55,000 - 60,000; Full time

Job summary

Drive2Ride Pty Ltd in Canberra is seeking a Customer Service Representative to manage customer communications, bookings and daily operations. This on-site, full-time role focuses on delivering an exceptional customer experience and coordinating with drivers, service providers and internal teams.

The successful candidate will handle inquiries via phone and email, maintain accurate records and assist with administration, ensuring smooth service delivery in a growing Australian business.

Qualifications

• Excellent verbal and written English communication skills.
• Strong customer service and interpersonal skills.
• Professional telephone etiquette and email communication.
• Excellent organisational skills and attention to detail.
• Strong problem-solving abilities and a customer-focused attitude.
• Ability to prioritise tasks and manage multiple enquiries effectively.
• Confidence using Microsoft Office, email applications and digital systems.
• Professional presentation, reliability and a positive work attitude.
• Ability to work full-time, on-site in Canberra.

Responsibilities

• Respond professionally to customer enquiries via telephone, email and other communication channels.
• Manage customer bookings, scheduling, cancellations and service modifications.
• Provide accurate information regarding transportation, logistics, delivery services and booking procedures.
• Coordinate with drivers, dispatch teams and internal staff to ensure efficient service delivery.
• Handle customer complaints and service-related issues with professionalism, empathy and efficiency.
• Maintain accurate customer records, booking information and operational documentation.
• Monitor customer requests, follow-ups and outstanding service enquiries.
• Assist with daily administrative duties, reporting and operational coordination.
• Use digital booking platforms, customer relationship management systems and other business software.
• Prepare and maintain accurate service records, reports and customer correspondence.
• Ensure timely communication with customers regarding booking confirmations, updates and changes.
• Follow company procedures relating to privacy, confidentiality, safety and customer service.
• Identify opportunities to improve customer satisfaction, operational efficiency and service quality.
• Support management and other team members

Skills

Customer service

Communication

Organisation

Problem solving

MS Office

Tools

MS Office

Job description

Customer Service Representative | Full-Time | Canberra ACT

Company: Drive2Ride Pty Ltd

Salary: $55,000–$60,000 per annum + 12% superannuation (depending on experience and qualifications)

Employment Type: Full-Time, Permanent

Work Location: Canberra, ACT (On-site)

Work Arrangement: Office-based

About Us

Drive2Ride Pty Ltd is a Canberra-based Australian company providing innovative, technology-driven transportation, community mobility and logistics solutions.

We are committed to delivering safe, reliable and efficient services through customer-focused operations, modern technology and continuous improvement.

As our business continues to grow, we are looking for a motivated, professional and customer-focused individual to join our team and contribute to our ongoing success.

About the Role

We are seeking a highly organised, reliable and enthusiastic Customer Service Representative to manage customer communications, coordinate bookings, support daily operations and deliver an exceptional customer experience.

The successful candidate will be a key point of contact between customers, drivers, service providers and internal operational teams.

This position is ideal for someone who enjoys working with people, solving problems, managing multiple responsibilities and contributing to a growing Australian business.

Key Responsibilities

• Respond professionally to customer enquiries via telephone, email and other communication channels.
• Manage customer bookings, scheduling, cancellations and service modifications.
• Provide accurate information regarding transportation, logistics, delivery services and booking procedures.
• Coordinate with drivers, dispatch teams and internal staff to ensure efficient service delivery.
• Handle customer complaints and service-related issues with professionalism, empathy and efficiency.
• Maintain accurate customer records, booking information and operational documentation.
• Monitor customer requests, follow-ups and outstanding service enquiries.
• Assist with daily administrative duties, reporting and operational coordination.
• Use digital booking platforms, customer relationship management systems and other business software.
• Prepare and maintain accurate service records, reports and customer correspondence.
• Ensure timely communication with customers regarding booking confirmations, updates and changes.
• Follow company procedures relating to privacy, confidentiality, safety and customer service.
• Identify opportunities to improve customer satisfaction, operational efficiency and service quality.
• Support management and other team members

Skills and Qualifications

Essential Requirements

• Excellent verbal and written English communication skills.
• Strong customer service and interpersonal skills.
• Professional telephone etiquette and email communication.
• Excellent organisational skills and attention to detail.
• Strong problem-solving abilities and a customer-focused attitude.
• Ability to prioritise tasks and manage multiple enquiries effectively.
• Confidence using Microsoft Office, email applications and digital systems.
• Professional presentation, reliability and a positive work attitude.
• Ability to work full-time, on-site in Canberra.

Employment Eligibility Requirements

• Australian citizens and Australian permanent residents are preferred.
• Applicants must have valid, unrestricted working rights in Australia.
• Must be available to work full-time, on-site in Canberra, ACT.
• Adaptable: Comfortable working in a dynamic and growing business environment.

Drive2Ride Pty Ltd is committed to maintaining a respectful, inclusive and professional workplace. We welcome applications from suitably qualified candidates from diverse backgrounds.