Customer Service Representative

Carbiz; Brisbane; On-site; AUD 30,000 - 39,000; Part time

Benefits offered by this job

Weekend shifts available

Overtime opportunities

Bonus incentives

Mentorship and career development

Monthly catered lunches

24/7 Employee Assistance Program

Job summary

Carbiz in Brisbane is seeking a customer-centric role where you will deliver vehicles to clients and provide top-notch service. You will coordinate logistics, prepare cars for hire, and assist client onboarding while enjoying diverse vehicle experiences.

The job supports flexible hours with weekend shifts and ongoing training. Ideal candidates have a valid Australian driver's license, strong communication skills, and the ability to work independently within a team.

Qualifications

• Valid Australian driver's license (Essential).
• Strong verbal and written communication skills.
• Ability to work independently and manage time in a team setting.

Responsibilities

• Deliver vehicles to clients, ensuring timely service.
• Provide excellent customer service by addressing inquiries and resolving issues.
• Coordinate vehicle logistics for smooth operations.
• Prepare cars for hire with thorough detailing.
• Assist onboarding of new clients with information and support.
• Enjoy driving a variety of high-quality vehicles.

Skills

Driver's license

Communication skills

Time management

Job description

Looking to kickstart your career, earn great money, and gain real-world experience? Whether you're fresh out of school or juggling uni, this is the perfect opportunity to get your foot in the door with a fast-growing, people-first company.

Perks & Benefits:

• Work Patterns to Suit You:24-40 hour work weeks | Weekend shifts available (perfect for students!)
• Extra Earnings- Weekend penalty rates (on top of base pay) | Overtime, on-call opportunities, and bonus incentives
• Growth & Support-Ongoing training, mentorship, and career development opportunities | Collaborative team culture with like-minded individuals
• Perks & Wellbeing- Monthly catered lunches, birthday and event celebrations | 24/7 Employee Assistance Program for support and wellbeing

About the Role:

• Deliver vehicles to clients, ensuring timely and efficient service.
• Provide top-notch customer service by addressing client inquiries, resolving issues, and ensuring satisfaction.
• Assist with the coordination of vehicle logistics, ensuring smooth and efficient operations.
• Prepare cars for hire, including thorough detailing of the vehicle's interior and exterior.
• Assist with the onboarding process for new clients, ensuring they have all the information and support they need.
• Enjoy the thrill of driving a variety of high-quality vehicles!

About You:

• Valid Australian driver's license (Essential).
• Strong verbal and written communication skills to effectively interact with clients and team members.
• Ability to work independently, manage your time effectively, and thrive in a team-based environment.
• Ordinary hours span 7:00am-8:00pm, Monday-Sunday, with standard 8‑hour shifts. Must be available for a minimum of 24 hours per week. Availability across Friday-Monday is highly desirable.

About Us:

Carbiz is proud to be a HRD 5 star employer of choice - 2025 & 2026. We're more than just an award-winning vehicle replacement provider. We're committed to keeping our customers' lives moving when their car can't, offering seamless accident management that helps individuals, families, and businesses stay mobile and connected. With over 14,000 5-star reviews and multiple industry accolades, including Business Concept's 'Automotive Awards 2022, 2023, 2024', 'Australia's Best Accident Replacement Service' for fourconsecutive years from ProductReview.com.au and more, we've earned a trusted reputation for delivering reliable like-for-like vehicles when they're needed most.

By providing quick and efficient solutions, Carbiz helps people navigate life's unexpected disruptions, making a meaningful impact on the community we serve.

We offer a team-first culture with unlimited opportunity for growth, living by our company values in everything we do;

• Love what we do - We are passionate about delivering for our customers, team, and partners every time.
• Better than yesterday - We grow each day, learning from our experiences.
• Win with trust - Lead the market by being trusted, reliable and helpful.
• Collaborative core - Working smarter together.
• Valuing people - We respect our people, encourage their development, and reward their performance.