Customer Service Representative

Bargain Car Rentals; Cairns Regional; On-site; AUD 45,000 - 60,000; Full time

Benefits offered by this job

Employment Hero discounts

Employee discounts on car rental

Full training provided

Monthly incentive structure

Job summary

Bargain Car Rentals Australia is seeking a World-class Customer Service Representative to help drive growth at our Cairns Airport location. Join a rapidly growing tourism-oriented company and contribute to a high-performing team.

In this role you will leverage your sales experience to delight customers, meet sales and service targets, and own the customer journey while working mornings, evenings, and weekends as part of an established team.

Qualifications

• Must have an established track record in customer service and sales.
• Be goal orientated with a real desire to achieve results.
• Demonstrate ability in a structured sales environment.
• Diplomatically assertive with sociable personality.
• Appreciate policies and procedures, yet think on your feet for win/win outcomes.
• Self-initiating and willing to take ownership.

Responsibilities

• Deliver world‑class customer service and drive sales targets.
• Own the customer experience at the Cairns Airport location.
• Work across morning, evening and weekend shifts.
• Provide supportive team collaboration and problem solving.

Skills

Customer service

Sales experience

Goal oriented

People skills

Job description

We’re looking for a World-class Customer Service Representative to help drive growth withinBargain Car Rentals Australia.

This is a fantastic opportunity to join a rapidly growing company in the rebounding tourism sector.

Life's too short to be stuck in a job you hate, so come be a part of our team.

By delivering a world-class customer service experience you’ll be driving to exceed sales and service targets and taking ownership of the customer experience at our location servicing Cairns Airport.

About Bargain Car Rentals

We strive to deliver the best possible product to our customers at the lowest prices in the market. Our customer service deliverygoes above and beyond our customer’s expectations. Our customers tend to come back once they’ve rented from us, our people make this happen.

About the Role

In this role, you will focus on using your proven sales experience to ‘be a small part of our customer’s great day, not a big part of their bad day.' The role is primarily customer service and sales focussed however there is a need to roll your sleeves up and get the job done from time to time. You will need to be available to work across morning, evening and weekend shifts.

It’s a great established team environment and you’ll be happy to do so because your colleague would do the same for you.

We're looking for someone with an established track record in customer service and Sales - Someone who would be described as:

• Goal-oriented, with a real desire to achieve results
• Demonstrated ability in a structured salesenvironment
• Diplomatically assertive
• Sociable and an engaging personality
• Someone who appreciates policies & procedures, yet can think on their feet to create win/win outcomes for customers and the business
• Self-initiating and willing to take ownership

Employee Development Program

With nationally recognised training and education to help you to achieve your goals and reach your full potential.

Benefits

• Access to Employment Hero with discounts and offers on hundreds of retailers and big brands, including on cinema tickets, corporate health insurance, shopping discounts and much more.
• Employee discounts on car rental across the Bargain Car Rentals network.
• Full training provided to get your up to speed quickly and contributing to the team.
• Award hourly base rate + shift penalties and a lucrative incentive structure paid monthly.

Lastly but most importantly, you must have a positive attitude, you must love being part of a high performing team and you must get excited at the thought of working in a high paced environment.