IT Support Officer

Carbiz Replacement Cars; Sydney; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Career Development

Hands-On Technical Experience

Meaningful Impact

Supportive Team Environment

Purpose-Driven Business

Team Celebrations

Employee Wellbeing

Exclusive Discounts

Job summary

Carbiz Replacement Cars is seeking an IT Support Officer to join our tech team at Mascot. You will provide day-to-day technical support to staff across the business, troubleshooting issues and assisting with user accounts and IT equipment setup.

Grow your IT career in a supportive, fast-paced environment with hands-on experience across Microsoft 365, hardware, software, and business applications.

Qualifications

• Experience in IT support or service desk roles is desirable.
• Qualification in Information Technology is advantageous.
• Experience with Windows environments and Microsoft 365 is beneficial.
• Basic knowledge of computer hardware and networking fundamentals.

Responsibilities

• Provide first-level technical support for hardware, software, applications, and general IT issues.
• Troubleshoot and resolve common IT issues involving computers, printers, and connectivity.
• Assist with setting up and configuring IT equipment for new and existing employees.
• Support onboarding and offboarding, including user accounts and equipment allocation.
• Assist with Microsoft 365 administration, including user access and basic troubleshooting.
• Monitor and respond to IT support requests, ensuring timely resolution.
• Maintain accurate records of IT assets, tickets, and documentation.
• Identify recurring issues and contribute to IT process improvements.

Skills

IT support

Service desk

Microsoft 365

Hardware basics

Networking basics

Troubleshooting

Education

IT qualification

Tools

Windows OS

Microsoft 365 Admin

IT equipment setup

Job description

About The Role

We’re looking for an IT Support Officer to join our growing tech team based in Mascot. In this role, you’ll provide day-to-day technical support to employees across Carbiz, helping keep our systems, devices, and technology running smoothly.
Working closely with our IT team and employees across the business, you’ll troubleshoot technical issues, assist with user accounts and system access, and support the setup and maintenance of IT equipment.
This is a great opportunity for someone looking to build their IT career in a supportive and fast-paced environment, with hands‑on experience across a range of technologies and opportunities to develop their technical skills.

Why You’ll Love Working Here

• Career Development: Build your technical knowledge across a range of systems, devices, and IT processes.
• Hands-On Technical Experience: Gain exposure to Microsoft 365, user account management, hardware, software, and business applications.
• Meaningful Impact: Work on real-world IT issues and help employees across the business stay connected and productive.
• Supportive Team Environment: Work from our Sydney HQ in Mascot, alongside a supportive and down-to‑earth team.
• Purpose-Driven Business: Join a fast-growing company with a mission to help people through difficult times.
• Team Celebrations: Enjoy monthly catered lunches, birthday celebrations, and team events.
• Employee Wellbeing: Access 24/7 support and wellbeing resources.
• Exclusive Discounts: Access special offers and discounts through Employment Hero and Flare.

Key Duties & Responsibilities

• Provide first-level technical support for hardware, software, applications, and general IT issues.
• Troubleshoot and resolve common technical issues involving computers, laptops, printers, mobile devices, and connectivity.
• Assist with setting up and configuring IT equipment for new and existing employees.
• Support employee onboarding and offboarding, including user accounts, system access, and equipment allocation.
• Assist with Microsoft 365 administration, including user access, account setup, and basic troubleshooting.
• Monitor and respond to IT support requests, ensuring issues are tracked and resolved in a timely manner.
• Maintain accurate records of IT assets, equipment allocation, support tickets, and technical documentation.
• Identify recurring issues and contribute to improvements in IT processes and the employee technology experience.

About You

• Previous experience in IT support, a service desk, or a similar technical support role is desirable.
• A relevant qualification in Information Technology or a related field is advantageous.
• Experience supporting Windows environments, Microsoft 365, hardware, and business applications is beneficial.
• A basic understanding of computer hardware, software, operating systems, and networking fundamentals.
• Strong problem-solving skills and a willingness to learn.
• Clear communication skills, with the ability to explain technical issues to non-technical users.
• Good organisational skills and attention to detail.
• A proactive approach to resolving issues and supporting others.
• Ability to manage multiple requests and priorities in a fast-paced environment.

About Us

Carbiz is proud to be a HRD 5-star employer of choice – 2025 & 2026. We’re more than just an award-winning vehicle replacement provider. We’re committed to keeping our customers’ lives moving when their car can’t, offering seamless accident management that helps individuals, families, and businesses stay mobile and connected.
With over 13,000 5-star reviews and multiple industry accolades, including Business Concept’s 'Automotive Awards 2022, 2023, 2024', 'Australia's Best Accident Replacement Service' for four consecutive years from ProductReview.com.au and more, we’ve earned a trusted reputation for delivering reliable like-for-like vehicles when they’re needed most.
By providing quick and efficient solutions, Carbiz helps people navigate life’s unexpected disruptions, making a meaningful impact on the community we serve.
We offer a team-first culture with unlimited opportunity for growth, living by our company values in everything we do;

• Love what we do – We are passionate about delivering for our customers, team, and partners every time.
• Better than yesterday – We grow each day, learning from our experiences.
• Win with trust – Lead the market by being trusted, reliable and helpful.
• Collaborative core – Working smarter together.
• Valuing people – We respect our people, encourage their development, and reward their performance.