Customer Service Repairs Coordinator (Call Centre)

Homes North Community Housing; Tamworth; On-site; AUD 65,000 - 90,000; Full time

Job summary

Homes North Community Housing – Tamworth NSW is seeking a motivated Customer Service Repairs Coordinator to join the Call Centre team. As the first point of contact for maintenance requests, you will coordinate repairs, liaise with contractors, support tenants, and ensure maintenance services are delivered efficiently and to a high standard.

We value excellent customer service, strong organizational skills, and a teamwork mindset.

Qualifications

• Excellent customer service and communication skills.
• Strong administration and time management abilities.
• Experience managing multiple priorities in a fast-paced environment.
• Proficiency in Microsoft Office.
• A commitment to teamwork, professionalism, and quality service.

Responsibilities

• Coordinate repairs and maintenance requests as the first point of contact.
• Liaise with contractors to schedule and track progress.
• Support tenants and ensure maintenance services are delivered efficiently.
• Maintain accurate records and follow up on job completion.

Skills

Customer service

Communication

Time management

Multitasking

Tools

Microsoft Office

Job description

Customer Service Repairs Coordinator (Call Centre)

Homes North Community Housing – Tamworth NSW

Join Homes North and make a difference in your community.

We are seeking a motivated and organised Customer Service Repairs Coordinator to join our Call Centre team. As the first point of contact for maintenance requests, you will coordinate repairs, liaise with contractors, support tenants, and ensure maintenance services are delivered efficiently and to a high standard.

What you'll bring:

Excellent customer service and communication skills

Strong administration and time management abilities

Experience managing multiple priorities in a fast-paced environment

Proficiency in Microsoft Office

A commitment to teamwork, professionalism, and quality service

At Homes North, our values of Communication, Good Faith, Responsibility, Integrity, Support and Respect guide everything we do.

For any questions, contact Matthew Martin [phone]

Applications will be reviewed, and interviews conducted, as they are received. There is no fixed closing date.