Customer Service & Reception Administration Support - 6 Month Contract

Stage II; Geelong; On-site; AUD 45,000 - 65,000; Full time

Benefits offered by this job

Staff Discounts

On Site Parking

Job summary

The Stage II Group is a national clothing wholesaler with brands such as Elm, All About Eve and St Goliath. We are seeking a bright and passionate Administrative Support professional to join our head office team in Geelong.

The role covers reception, customer service, data entry and sales support, with a 6-month contract and potential to move to a permanent role. You will be friendly, highly organized, and comfortable working in a fast-paced fashion environment.

Qualifications

• Experience in customer service or administration.
• Advanced Excel skills and data entry expertise.
• Proficiency with ERP systems and order processing.
• Strong attention to detail and accuracy.

Responsibilities

• Reception duties including calls, mail, parcels, and greeting visitors.
• Provide professional customer service to clients.
• Assist Customer Service with daily administration.
• Process inquiries and requests accurately and efficiently.
• Data entry and maintenance of customer/order records.
• Support with filing, documentation and general office admin.
• Assist with ad hoc duties across the department.

Skills

Data input into ERP

Microsoft Excel

Customer service

Attention to detail

Communication

Tools

Harmony ERP System

Brandscope B2B Platform

Job description

Customer Service & Reception Administration Support - 6 Month Contract

The Stage II Group is a national clothing wholesaler, with well-known brands such as Elm, All About Eve, St Goliath, Silent Theory, Foxwood, Jorge and St Goliath Boys.

We are looking for a bright and passionate applicant to join our Administration Support Team. The primary requirement of this role is to provide outstanding support to our growing head office teams and assisting with reception, customer service, data entry and sales support daily tasks.

This is a temporary 6-month placement with a remuneration package commensurate to the experience of the successful applicant, with the possibility of moving to a permanent full-time role should the position require.

About the Role

Working within our Customer Service department, you will provide administration and customer service support while also assisting with reception responsibilities.

Your responsibilities will include:

• Reception - including all incoming calls, managing the receipt and despatch of all parcels and incoming and outgoing mail, and most importantly, welcoming all guests to our Head Office.
• Providing professional and friendly customer service to our customers.
• Assisting the Customer Service team with day-to-day administration.
• Processing customer enquiries and requests accurately and efficiently.
• Data entry and maintaining accurate customer and order records.
• Proofread product range books prior to pricelist creation
• Provide customers with required collateral assets such as barcodes and product imagery
• Assisting with filing, documentation and general office administration.
• Supporting the Customer Service team with various administrative tasks as required.
• Assisting with ad hoc duties across the department.

About You

We are looking for someone who:

• Be technically sound with data input into ERP systems and have advanced Microsoft Excel skills
• Knowledge of the Harmony ERP System and Brandscope B2B Platform would be advantageous

Has previous customer service and/or administration experience.

Is friendly, approachable and confident communicating with customers and staff.

Has excellent attention to detail and accuracy.

Is highly organised and able to manage competing priorities.

Is reliable, proactive and willing to assist wherever needed.

Works well both independently and as part of a team.

Enjoys working in a fast-paced environment.

Has a positive attitude and a willingness to learn.

Staff Discounts

On Site Parking

This is a fantastic opportunity to join a supportive Customer Service team and gain experience across customer service, reception and administration within a growing fashion business.

Please note: you will be required to provide a current police check before commencing employment.

Only successful candidates will be contacted.