Customer Service Officer

Elme Living; City of Melbourne; On-site; AUD 55,000 - 75,000; Full time

Job summary

Elme Living in Victoria is seeking a vibrant customer service and administration professional to support our sales team in a fast-paced homeware wholesale environment.

You will handle order processing and customer data in our ERP (Pronto or similar) and contribute to accurate product data management, with a focus on detail. This is an 18-month fixed-term contract with opportunities to own the role and collaborate with a friendly team.

Qualifications

• 2–3 years in wholesale/retail homeware with sales administration.
• Advanced Excel skills including pivot tables and VLOOKUP.
• ERP experience (e.g., Pronto) for order processing and data management.
• Accurate data entry with strong attention to detail.
• Excellent verbal and written communication skills.
• Able to work autonomously and as part of a team; proactive.

Responsibilities

• Support sales team with customer service, administration and system tasks.
• Process orders and manage customer information in ERP.
• Maintain product data and ensure accuracy across systems.
• Cover showroom duties and reception tasks as needed.

Skills

Excel (Pivot/VLOOKUP)

ERP experience (Pronto)

Order processing

Data entry accuracy

Verbal and written communication

Team collaboration

Self-motivated/autonomous

Showroom support

Tools

Pronto ERP

Job description

Elme Living is a leading company in the homewares and artificial flowers and plants industry. We take pride in our unique combination of exceptional people and remarkable products.

The Role

We are on the lookout for a vibrant and enthusiastic customer service and administration person to support our sales team. If you enjoy working in a homeware wholesale/retail environment and love delivering great customer service, we are looking for you.

This position is offered as an 18-month fixed-term contract.

This is a great opportunity to create and make this role your own.

In this role, you will support the sales team through a combination of customer service, administration, and system-based tasks, including working within our ERP system (Pronto or similar) to manage orders, customer information, and product data.

To be successful in this role you will have:

• Minimum 2-3 years of experience in a wholesale or retail homeware environment including administration duties related to sales
• Advanced Microsoft Office skills, particularly Excel proficiency including pivot tables and VLOOKUP functions
• Experience working with ERP systems (such as Pronto or similar), including order processing and data management
• Accurate data entry skills, with strong attention to detail
• Excellent verbal and written communication skills
• Self-motivation with the ability to work autonomously and as part of a team, showing initiative and a proactive approach
• A vibrant, enthusiastic and outgoing nature
• Flexibility to assist with other ad-hoc duties that may arise in our showroom

You are a well-organised and collaborative team player, pragmatic in your approach to providing quality customer service, and appreciate the importance of getting the details right when processing administration, particularly in a fast-paced environment.

The role may also cover some reception desk duties such as meeting and greeting our retail buyers.

If you are excited to become part of a dedicated, passionate team and believe you have the commitment we are looking for.

We sincerely thank all applicants for their interest in joining our team. Due to the expected response, only successful applicants will be contacted.