Customer Service & Quality Support Specialist

Bundaberg Brewed Drinks; Bundaberg; On-site; AUD 52,000 - 68,000; Full time

Job summary

Bundaberg Brewed Drinks is seeking a professional Customer Service Officer to join our Quality and Sustainability team in Bundaberg. As the first point of contact for consumer inquiries, you will manage enquiries and complaints and provide administrative support to the team.

Reporting to the Quality Coordinator, you will record communications, coordinate sample collection, arrange reimbursements and liaise with internal stakeholders on product quality issues, while helping with trend reporting

Qualifications

• Previous experience in customer service, administration or office support.

Responsibilities

• Respond to consumer enquiries, feedback and complaints via phone, email, written correspondence and face-to-face interactions.

Skills

Customer service

Administration

Communication

Microsoft Office

Data entry

Confidentiality

Tools

CRM systems

Job description

Bundaberg Brewed Drinks is seeking a professional Customer Service Officer to join our Quality and Sustainability team in Bundaberg. As the first point of contact for consumer inquiries, you will manage enquiries and complaints and provide administrative support to the team.

Reporting to the Quality Coordinator, you will record communications, coordinate sample collection, arrange reimbursements and liaise with internal stakeholders on product quality issues, while helping with trend reporting