Customer Service Coordinator

Bundaberg Sugar; City of Brisbane; On-site; AUD 55,000 - 75,000; Full time

Job summary

Bundaberg Sugar Ltd in Spring Hill, Brisbane is seeking a Customer Service Coordinator to support order entry, phone support, and general office duties in a busy, office-based environment.

You will work closely with clients to provide timely order updates, manage documentation, and maintain a high standard of service. Prior customer-facing experience and strong organisational skills are required.

Qualifications

• Previous experience in customer service or admin is preferred.
• Strong communication and interpersonal skills.
• Excellent organisation and multitasking abilities.
• Proficiency in office software and systems.

Responsibilities

• Process and enter customer orders into the system.
• Handle incoming calls and address inquiries.
• Follow up orders for ETA updates.
• Confirm order receipt and documentation.
• Assist with various office tasks to support operations.
• Maintain orderly and efficient office workflow.

Skills

Customer service

Administrative tasks

Communication skills

Office software

MS Office

CRM software

Tools

MS Office

CRM software

Job description

Bundaberg Sugar Ltd, the iconic Queensland Company with over 130 years of experience in the sugar industry, is looking to appoint a Customer Service Coordinator located at Spring Hill, Brisbane.

At Bundaberg Sugar, we pride ourselves on delivering outstanding customer service and creating lasting relationships with our clients. We are looking for a dedicated and friendly Customer Service Coordinator to join our energetic team.

About the Role

As a Customer Service Coordinator, you will play a crucial role in ensuring the smooth operation of our office and providing excellent service to our clients. This is an office-based position involving various responsibilities, including order entry, phone support, order tracking, and general office duties.

This position is available on a permanent full-time basis; however, we are also open to considering part-time arrangements for the right candidate.

Key Responsibilities

• Accurately process and enter customer orders into our system.
• Handle incoming calls from clients and address their inquiries promptly and professionally.
• Proactively follow up on orders to obtain estimated time of arrivals and provide updates to clients.
• Confirm the receipt of orders and ensure accurate documentation.
• Address customer inquiries and provide information about products or services.
• Assist with various office tasks to contribute to the overall efficiency of the workplace.

About You

• Previous experience in a customer service or administrative role is preferred.
• Strong communication and interpersonal skills.
• Excellent organisational and multitasking abilities.
• Proficiency in using office software and systems.

Why Join Us?

• Work with a reputable Australian brand.
• Supportive and collaborative team environment.
• Convenient Spring Hill location.

At Bundaberg Sugar, every employee is valued, and we are committed to creating an equal employment opportunity workplace.