Project & Order Coordinator – Customer Service

Excel Recruitment; Gold Coast City; On-site; AUD 55,000 - 75,000; Full time

Job summary

Bundaberg Sugar Ltd., located in Spring Hill, Brisbane, is seeking a dedicated Customer Service Coordinator to maintain smooth office operations, process orders, and support clients with timely information. This permanent full-time role may consider part-time arrangements for the right candidate.

The role emphasizes accurate order entry, phone support, order tracking, and general office duties within an energetic team. Excellent communication and organisational skills are essential.

Qualifications

• Experience in customer service or administrative roles is preferred.
• Strong communication and interpersonal abilities.
• Excellent organisational and multitasking skills.
• Proficiency with office software and ERP systems.

Responsibilities

• Accurately process and enter customer orders into our system.
• Handle incoming calls from clients and address their inquiries promptly and professionally.
• Proactively follow up on orders to obtain ETA updates and provide updates to clients.
• Confirm the receipt of orders and ensure accurate documentation.
• Address customer inquiries and provide information about products or services.
• Assist with various office tasks to contribute to the overall efficiency of the workplace.

Skills

Customer service

Order entry

Administrative support

Communication skills

Multitasking

Office software

Tools

Microsoft Office

ERP system

Job description

Project Order Coordinator Customer Service

Bundaberg Sugar Ltd, the iconic Queensland Company with over 130 years of experience in the sugar industry, is looking to appoint a Customer Service Coordinator located at Spring Hill, Brisbane.

At Bundaberg Sugar, we pride ourselves in delivering outstanding customer service and creating lasting relationships with our clients. We are looking for a dedicated and friendly Customer Service Coordinator to join our energetic team.

About the Role

As a Customer Service Coordinator, you will play a crucial role in ensuring the smooth operation of our office and providing excellent service to our clients. This is an office-based position involving various responsibilities, including order entry, phone support, order tracking, and general office duties.

This position is available on a permanent full-time basis; we are also open to considering part-time arrangements for the right candidate.

Key Responsibilities

• Accurately process and enter customer orders into our system.
• Handle incoming calls from clients and address their inquiries promptly and professionally.
• Proactively follow up on orders to obtain estimated time of arrivals and provide updates to clients.
• Confirm the receipt of orders and ensure accurate documentation.
• Address customer inquiries and provide information about products or services.
• Assist with various office tasks to contribute to the overall efficiency of the workplace.

About You

• Previous experience in a customer service or administrative role is preferred.
• Strong communication and interpersonal skills.
• Excellent organisational and multitasking abilities.
• Proficiency in using office software and systems.

Why Join Us?

• Work with a reputable Australian brand.
• Supportive and collaborative team environment.
• Convenient Spring Hill location.

We are an equal opportunity employer and welcome applications from all backgrounds. All employees are valued, and we are committed to an equal employment opportunity workplace.