Office-Based Customer Service & Order Coordinator – Spring Hill

Excel Recruitment; Gold Coast City; On-site; AUD 55,000 - 75,000; Full time

Job summary

Bundaberg Sugar Ltd., located in Spring Hill, Brisbane, is seeking a dedicated Customer Service Coordinator to maintain smooth office operations, process orders, and support clients with timely information. This permanent full-time role may consider part-time arrangements for the right candidate.

The role emphasizes accurate order entry, phone support, order tracking, and general office duties within an energetic team. Excellent communication and organisational skills are essential.

Qualifications

• Experience in customer service or administrative roles is preferred.
• Strong communication and interpersonal abilities.
• Excellent organisational and multitasking skills.
• Proficiency with office software and ERP systems.

Responsibilities

• Accurately process and enter customer orders into our system.
• Handle incoming calls from clients and address their inquiries promptly and professionally.
• Proactively follow up on orders to obtain ETA updates and provide updates to clients.
• Confirm the receipt of orders and ensure accurate documentation.
• Address customer inquiries and provide information about products or services.
• Assist with various office tasks to contribute to the overall efficiency of the workplace.

Skills

Customer service

Order entry

Administrative support

Communication skills

Multitasking

Office software

Tools

Microsoft Office

ERP system

Job description

Bundaberg Sugar Ltd., located in Spring Hill, Brisbane, is seeking a dedicated Customer Service Coordinator to maintain smooth office operations, process orders, and support clients with timely information. This permanent full-time role may consider part-time arrangements for the right candidate.

The role emphasizes accurate order entry, phone support, order tracking, and general office duties within an energetic team. Excellent communication and organisational skills are essential.