Customer Service Pro — Smooth Scheduling for Safer Properties

Mylo Property Solutions; Brisbane; On-site; AUD 52,000 - 65,000; Full time

Job summary

MYLO Property Solutions is seeking a Customer Service Representative for our head office in Eagle Farm, Brisbane. You’ll assist customers, property managers and rental providers with bookings, changes and cancellations, while ensuring smooth inspections and timely communications.

This role emphasizes helpful problem-solving, calm handling of busy periods, and building strong client relationships. Experience in customer service and a proactive mindset are valued, with on-site work in Brisbane.

Qualifications

• Previous experience in customer service, administration, scheduling or a similar role.
• Great communication skills - both on the phone and in writing.
• Strong attention to detail (you’ll be juggling lots of moving parts!).
• The ability to learn new systems and processes quickly.
• Good computer skills and proficiency with Microsoft Office.

Responsibilities

• Help customers, property managers and rental providers with bookings, changes and cancellations
• Solving scheduling issues and keeping everyone in the loop
• Following up with customers to make sure they’re happy
• Handling the occasional tricky conversation and turning it into a positive experience
• Working closely with our technicians and internal teams to keep things moving
• Keeping customer and property information accurate and up to date
• Completing daily administration and making sure our records are organized
• Building great relationships with our customers and property management clients
• Looking for ways to make our processes easier, faster and better

Skills

Customer service

Communication skills

Microsoft Office

Time management

Team player

Tools

Microsoft Office

Job description

MYLO Property Solutions is seeking a Customer Service Representative for our head office in Eagle Farm, Brisbane. You’ll assist customers, property managers and rental providers with bookings, changes and cancellations, while ensuring smooth inspections and timely communications.

This role emphasizes helpful problem-solving, calm handling of busy periods, and building strong client relationships. Experience in customer service and a proactive mindset are valued, with on-site work in Brisbane.