Customer Service Pro - Free IT Certs & Career Growth

Datacom; Paradise; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Datacom Academy

IT Cert paid

Recognition program

Retail discounts

Paid parental leave

Referral bonus

Job summary

Datacom is hiring full-time Customer Service Representatives for its Modbury-based Federal Government support team. You will be the first point of contact helping customers access essential services and achieve positive outcomes.

Join a supportive environment with full training, ongoing leadership, and opportunities to develop IT and customer service skills within a diverse team across Australia.

Qualifications

• Clear, confident verbal and written communication.
• Strong attention to detail under time pressure.
• Team player who contributes to a positive environment.
• Empathy and patience when assisting people.

Responsibilities

• Handle inbound customer enquiries via phone, email, and processing items.
• Build rapport quickly while providing accurate, timely information.
• Identify and resolve issues by following clear processes and guidelines.
• Meet KPIs for customer satisfaction and service quality.

Skills

Verbal communication

Written communication

Attention to detail

Team player

Empathy

Patience

Typing speed 20 WPM+

Citizenship & clearance

Tools

CRM systems

Job description

Datacom is hiring full-time Customer Service Representatives for its Modbury-based Federal Government support team. You will be the first point of contact helping customers access essential services and achieve positive outcomes.

Join a supportive environment with full training, ongoing leadership, and opportunities to develop IT and customer service skills within a diverse team across Australia.