Customer Service & Order Admin Specialist (12-Month)

Essilorluxottica; Sydney; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Product allowance

Family and Friends discounts up to 50%

Discounts on Oakley/Sunglass Hut/Ray-B

Volunteer leave

Training and development

Job summary

EssilorLuxottica is seeking a customer-focused and detail-oriented Customer Service & Order Administration professional for a 12-month fixed-term contract in Australia. You will support customer orders from receipt through to dispatch, working closely with Sales, Warehouse and Supply Chain to resolve enquiries and keep customers informed.

Your role requires strong communication, accuracy, and the ability to manage multiple tasks in a fast-paced environment, with proactivity and collaborative

Qualifications

• Experience in customer service, order processing, sales administration or a similar role.
• Excellent communication skills with a professional telephone manner.
• Strong attention to detail and accuracy when processing orders and customer information.
• Highly organised with the ability to prioritise competing tasks and follow up actions.
• Confident using Microsoft Outlook and Excel and able to learn ERP/order management systems.
• Collaborative, solutions-focused approach and ability to stay calm under pressure.

Responsibilities

• Manage customer enquiries via phone and shared inbox, providing prompt, professional and accurate support.
• Process customer orders accurately, ensuring item codes, quantities, pricing and delivery details are correct.
• Monitor open orders and back orders, following up stock availability and delivery dates.
• Liaise with Warehouse and Supply Chain teams to coordinate dispatches and resolve issues.
• Keep customers and internal stakeholders informed of order status and revised dispatch dates.
• Maintain accurate records and support order amendments, cancellations, returns, credits and reporting.

Skills

Customer service

Order processing

Sales administration

Attention to detail

Communication skills

MS Outlook

Tools

ERP systems

Job description

EssilorLuxottica is seeking a customer-focused and detail-oriented Customer Service & Order Administration professional for a 12-month fixed-term contract in Australia. You will support customer orders from receipt through to dispatch, working closely with Sales, Warehouse and Supply Chain to resolve enquiries and keep customers informed.

Your role requires strong communication, accuracy, and the ability to manage multiple tasks in a fast-paced environment, with proactivity and collaborative