Customer Service & Order Admin Specialist (12-Month FTC)

EssilorLuxottica; Sydney; On-site; AUD 52,000 - 76,000; Full time

Benefits offered by this job

Family and Friends discounts up to 50%

Discounts on Oakley eyewear

Volunteering opportunities through One

Training and career progression

Job summary

EssilorLuxottica is seeking a Customer Service & Order Administration professional on a 12-month fixed-term contract to support maternity leave. You will manage customer inquiries, process orders, and coordinate with Sales, Warehouse and Supply Chain to ensure accurate, timely dispatch and delivery.

The role requires strong communication, attention to detail, and proficiency in Outlook and Excel; ERP/order management experience is highly valued.

Qualifications

• Previous experience in customer service, order processing, sales administration or a similar role.
• Excellent communication skills with a professional telephone manner.
• Strong attention to detail and accuracy when processing orders and customer information.
• Highly organised with the ability to prioritise competing tasks.

Responsibilities

• Manage customer enquiries via phone and shared inbox, providing prompt, professional and accurate support.
• Process customer orders accurately, ensuring item codes, quantities, pricing and delivery details are correct.
• Monitor open orders and back orders, following up stock availability, expected arrival dates and outstanding deliveries.
• Liaise with Warehouse and Supply Chain teams to coordinate dispatches and resolve order or delivery issues.
• Keep customers and internal stakeholders informed of order status, delays, stock availability and revised dispatch dates.
• Maintain accurate records and support order amendments, cancellations, returns, credits, reporting and other administration as required.

Skills

Customer service

Order processing

Sales administration

Attention to detail

Outlook

Excel

Tools

Microsoft Outlook

Excel

ERP systems

Job description

EssilorLuxottica is seeking a Customer Service & Order Administration professional on a 12-month fixed-term contract to support maternity leave. You will manage customer inquiries, process orders, and coordinate with Sales, Warehouse and Supply Chain to ensure accurate, timely dispatch and delivery.

The role requires strong communication, attention to detail, and proficiency in Outlook and Excel; ERP/order management experience is highly valued.