Customer Service Administrator

EssilorLuxottica; Sydney; On-site; AUD 52,000 - 76,000; Full time

Benefits offered by this job

Family and Friends discounts up to 50%

Discounts on Oakley eyewear

Volunteering opportunities through One

Training and career progression

Job summary

EssilorLuxottica is seeking a Customer Service & Order Administration professional on a 12-month fixed-term contract to support maternity leave. You will manage customer inquiries, process orders, and coordinate with Sales, Warehouse and Supply Chain to ensure accurate, timely dispatch and delivery.

The role requires strong communication, attention to detail, and proficiency in Outlook and Excel; ERP/order management experience is highly valued.

Qualifications

• Previous experience in customer service, order processing, sales administration or a similar role.
• Excellent communication skills with a professional telephone manner.
• Strong attention to detail and accuracy when processing orders and customer information.
• Highly organised with the ability to prioritise competing tasks.

Responsibilities

• Manage customer enquiries via phone and shared inbox, providing prompt, professional and accurate support.
• Process customer orders accurately, ensuring item codes, quantities, pricing and delivery details are correct.
• Monitor open orders and back orders, following up stock availability, expected arrival dates and outstanding deliveries.
• Liaise with Warehouse and Supply Chain teams to coordinate dispatches and resolve order or delivery issues.
• Keep customers and internal stakeholders informed of order status, delays, stock availability and revised dispatch dates.
• Maintain accurate records and support order amendments, cancellations, returns, credits, reporting and other administration as required.

Skills

Customer service

Order processing

Sales administration

Attention to detail

Outlook

Excel

Tools

Microsoft Outlook

Excel

ERP systems

Job description

We areEssilorLuxottica,a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. We bring together the expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, creating a vertically integrated business that is uniquely positioned to address the world’s evolving vision needs. We craft exclusive eyewear brandsRay-Ban, Oakley,Oliver Peoples, Persol, Costaand more, alongside esteemed licensed brands such asTiffany & Co, Burberry, andCHANELwhilst our cutting-edge lensesVariluxandTransitionslead the industry in innovation. InAustraliaandNew Zealandwe operate the iconic retail and eye care brands:Sunglass Hut, Oakley, OPSM, Ray-BanandLaubman & Pank.Every day, EssilorLuxottica’s190,000 employees in 150 countries work towards a common mission to help peoplesee more and be more.

We’re looking for a customer-focused and detail-oriented Customer Service & Order Administration professional to join our team on a 12-month fixed-term contract, covering maternity leave.

The purpose of this role is to provide excellent customer service and accurate order administration, supporting customer orders from receipt through to dispatch and delivery. You’ll work closely with customers, Sales, Warehouse and Supply Chain teams to resolve enquiries, monitor outstanding orders and keep customers informed.

Key Responsibilities

• Manage customer enquiries via phone and shared inbox, providing prompt, professional and accurate support.
• Process customer orders accurately, ensuring item codes, quantities, pricing and delivery details are correct.
• Monitor open orders and back orders, following up stock availability, expected arrival dates and outstanding deliveries.
• Liaise with Warehouse and Supply Chain teams to coordinate dispatches and resolve order or delivery issues.
• Keep customers and internal stakeholders informed of order status, delays, stock availability and revised dispatch dates.
• Maintain accurate records and support order amendments, cancellations, returns, credits, reporting and other administration as required.

About You

• Previous experience in customer service, order processing, sales administration or a similar role.
• Excellent communication skills, with a professional and confident telephone manner.
• Strong attention to detail and accuracy, particularly when processing orders and customer information.
• Highly organised, with the ability to prioritise competing tasks and proactively follow up outstanding actions.
• Confident using Microsoft Outlook and Excel, with the ability to quickly learn ERP and order management systems.
• A collaborative, solutions-focused approach, with the ability to remain calm under pressure and use sound judgement when resolving or escalating issues.

Why Join Us?

At EssilorLuxottica, we invest in our people and offer a range of great benefits, including:

• Family and Friends discounts of up to 50%across our brands, includingOPSM, Sunglass Hut, Oakley, Ray-Ban, and Laubman & Pank
• Up to 50% off Oakleyeyewear and apparel year-round
• Local and global volunteering opportunities through our charity partnerOneSight, including volunteer leave and ambassador programs
• Ongoing training, development, and career progression opportunities within a global leader in vision care

As an inclusive, team-first company, our people are at the core of everything we do.

We care deeply about creating a workplace where our team members feel valued, respected and empowered. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation or life stage.

We value flexibility and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing.

We work hard to create a safe and inclusive environment for all, and most importantly, we're all about creating better experiences - for our customers and for each other.