Customer Service Administrator

Kemps Creek, AU #job-location.job-location-inline { display: inline; }; Sydney; Sur place; AUD 60 000 - 80 000; Plein temps

Avantages offerts par ce poste

Family and Friends discounts across Ey

Oakley eyewear discount up to 50%

Volunteering via OneSight

Ongoing training and career growth

Résumé du poste

EssilorLuxottica is seeking a customer-focused Customer Service & Order Administration professional in Sydney for a 12-month fixed-term contract. You will support orders from receipt through dispatch, liaising with Sales, Warehouse and Supply Chain to resolve inquiries and maintain accurate records.

You will engage with customers, manage order amendments, cancellations, returns and reporting, ensuring timely and accurate information across teams.

Qualifications

• Experience in customer service, order processing or sales administration.
• Excellent communication skills, professional telephone manner.
• High attention to detail and accuracy when handling orders and data.
• Highly organized with ability to manage multiple tasks and follow up actions.
• Competent with Microsoft Outlook and Excel; able to learn ERP/order systems quickly.

Responsabilités

• Handle customer enquiries via phone and email with prompt, accurate support.
• Process customer orders accurately including item codes, quantities, pricing and delivery details.
• Monitor open/back orders, check stock availability and update delivery timelines.
• Coordinate with Warehouse and Supply Chain to manage dispatches and resolve issues.
• Keep customers and internal teams informed of status, delays and changes.

Connaissances

Customer service

Order processing

Sales administration

Communication

Attention to detail

Organization

Outlook

Excel

ERP systems

Outils

ERP systems

Outlook

Excel

Description du poste

Kemps Creek, AU #job-location.job-location-inline { display: inline; } – Kemps Creek NSW

We areEssilorLuxottica,a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. We bring together the expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, creating a vertically integrated business that is uniquely positioned to address the world’s evolving vision needs. We craft exclusive eyewear brandsRay-Ban, Oakley,Oliver Peoples, Persol, Costaand more, alongside esteemed licensed brands such asTiffany & Co, Burberry, andCHANELwhilst our cutting-edge lensesVariluxandTransitionslead the industry in innovation. InAustraliaandNew Zealand,we operate the iconic retail and eye care brands:Sunglass Hut, Oakley, OPSM, Ray-BanandLaubman & Pank.Every day, EssilorLuxottica’s190,000 employees in 150 countrieswork towards a common mission to help peoplesee more and be more.

We’re looking for a customer-focused and detail-oriented Customer Service & Order Administration professional to join our team on a 12-month fixed-term contract, covering maternity leave.

The purpose of this role is to provide excellent customer service and accurate order administration, supporting customer orders from receipt through to dispatch and delivery. You’ll work closely with customers, Sales, Warehouse and Supply Chain teams to resolve enquiries, monitor outstanding orders and keep customers informed.

Key Responsibilities

• Manage customer enquiries via phone and shared inbox, providing prompt, professional and accurate support.


• Process customer orders accurately, ensuring item codes, quantities, pricing and delivery details are correct.


• Monitor open orders and back orders, following up stock availability, expected arrival dates and outstanding deliveries.


• Liaise with Warehouse and Supply Chain teams to coordinate dispatches and resolve order or delivery issues.


• Keep customers and internal stakeholders informed of order status, delays, stock availability and revised dispatch dates.


• Maintain accurate records and support order amendments, cancellations, returns, credits, reporting and other administration as required.

About You

• Previous experience in customer service, order processing, sales administration or a similar role.


• Excellent communication skills, with a professional and confident telephone manner.


• Strong attention to detail and accuracy, particularly when processing orders and customer information.


• Highly organised, with the ability to prioritise competing tasks and proactively follow up outstanding actions.


• Confident using Microsoft Outlook and Excel, with the ability to quickly learn ERP and order management systems.


• A collaborative, solutions-focused approach, with the ability to remain calm under pressure and use sound judgement when resolving or escalating issues.

Why Join Us?

At EssilorLuxottica, we invest in our people and offer a range of great benefits, including:

• Family and Friends discounts of up to 50%across our brands, includingOPSM, Sunglass Hut, Oakley, Ray-Ban, and Laubman & Pank


• Up to 50% off Oakleyeyewear and apparel year-round


• Local and global volunteering opportunities through our charity partnerOneSight, including volunteer leave and ambassador programs


• Ongoing training, development, and career progression opportunities within a global leader in vision care

*Please note, due to the high volume of applications only successful candidates will be contacted. We thank you in advance for your interest in EssilorLuxottica*