Customer Service Officers

Cassowary Coast Regional Council; Cassowary Coast Regional; On-site; AUD 61,000 - 83,000; Full time

Benefits offered by this job

Annual leave

Personal leave

Job summary

Cassowary Coast Regional Council seeks two Customer Service Officers for the Tully Library, with one ongoing full-time and one ongoing part-time position. You will deliver friendly customer service across channels, handle inquiries and complaints, and perform cash handling and admin tasks.

Based in Tully with region-wide coverage. Qualifications include Year 12 or equivalent, strong customer service, cash handling, and proficiency with Microsoft Office.

Qualifications

• Year 12 or equivalent knowledge and relevant administration experience.
• Strong customer service and cash-handling skills.
• Well-developed communication, interpersonal and conflict resolution skills.
• Competency in Microsoft Office and other digital systems.
• Strong organisational skills, confidentiality and a current Queensland C Class driver’s licence.

Responsibilities

• Deliver professional and responsive customer service across telephone, face-to-face and other service channels.
• Manage customer enquiries, requests and complaints through to satisfactory resolution.
• Process customer requests, receipting and other administrative transactions accurately.
• Undertake cash handling and complete end-of-day reconciliations.
• Build positive working relationships and provide customer service support across Council locations as required.

Skills

Customer service

Cash handling

Interpersonal skills

Communication

Microsoft Office

Organisational skills

Driver's licence (QLD C Class)

Conflict resolution

Education

Year 12 or equivalent

Tools

Microsoft Office

Job description

Cassowary Coast Regional Council – Tully QLD

We are seeking two Customer Service Officers to join our team at the Tully Library, with one ongoing full-time and one ongoing part-time opportunity available.

Working collaboratively across Council and with external stakeholders, you will deliver positive and responsive customer experiences, proactively identify customer needs and take ownership of service outcomes. You will take pride in providing a high standard of service while contributing to Council’s customer engagement objectives and positive organisational culture.

Salary commencing from $71,608 p.a. + super + locality allowance

One Full Time position + Monthly RDO

One Part Time position working Wednesday, Thursday, Friday (approximately 21.75 hours per week)

5 Weeks Annual Leave + 3 Weeks Personal Leave (pro rata for part time)

Based in Tully and across the region

About the Role

Deliver professional and responsive customer service across telephone, face-to-face and other service channels.

Manage customer enquiries, requests and complaints through to satisfactory resolution.

Process customer requests, receipting and other administrative transactions accurately.

Undertake cash handling and complete end-of-day reconciliations.

Build positive working relationships and provide customer service support across Council locations as required.

Skills & Experience

Year 12 or equivalent knowledge and relevant administration experience.

Strong customer service and cash-handling skills.

Well-developed communication, interpersonal and conflict resolution skills.

Competency in Microsoft Office and other digital systems.

Strong organisational skills, confidentiality and a current Queensland C Class driver’s licence.

Cassowary Coast Regional Council proudly serves the vibrant communities of Innisfail, Tully, Mission Beach and Cardwell, delivering essential services and infrastructure across one of Queensland’s most unique regions. Located in Far North Queensland, the Cassowary Coast is where the Wet Tropics Rainforest meets the Great Barrier Reef, offering an extraordinary natural environment and strong community spirit. Council is committed to supporting a sustainable, liveable and resilient region for residents, businesses and visitors alike.

The successful applicant will be required to undergo pre-employment drug and alcohol screening and a background check to confirm fitness for the role.

Questions

If you have questions after reading the information on our website, or you are having difficulty viewing the position online, please contact us: People & Safety, P: (07) 4030 2*** or E: ***********@ccrc.qld.gov.au

Cassowary Coast Regional Council is strengthened by diversity and we celebrate our inclusive workplace culture that brings great value to our organisation and community as a whole. We promote and apply equality of opportunity throughout our recruitment process and encourage applications from all sectors of the community.

This includes people with a disability, Aboriginal and Torres Strait Islanders, culturally, religiously and linguistically diverse people, young people, older people, women, and people who identify as gay, lesbian, bisexual, transgender, intersex or queer.