Customer Service Officer

Ballina Shire Council; Ballina Shire; On-site; AUD 42,000 - 49,000; Part time

Benefits offered by this job

Flexible work arrangements

Professional development

Job security

Health and wellbeing initiatives

Inclusive culture

Uniform

Job summary

Ballina Shire Council is hiring for a frontline customer service role in the Ballina region. The successful candidate will provide prompt and accurate information to customers, handle cash payments, and contribute to a positive public image of the Council.

The position offers flexible work arrangements, professional development opportunities, and a supportive workplace culture focused on safety and service excellence.

Qualifications

• Completion of Certificate III in a relevant field or extensive relevant work experience.
• Proven highly developed customer service skills in a face-to-face setting, including cash handling and reconciliations.
• Demonstrated computer literacy with Microsoft 365 and other corporate software.
• Excellent communication skills, both oral and written.
• Willingness to undergo a criminal history check.

Responsibilities

• Provide prompt and accurate information and assistance to internal and external customers.
• Deliver friendly, professional and responsive customer service to enhance Council’s public image.
• Receive and reconcile cash, cheque and card payments accurately.

Skills

Customer service

Cash handling

Cash reconciliations

Oral and written communication

Criminal history check willingness

Education

Certificate III in a relevant field

Tools

Microsoft 365

Job description

Change your lifestyle and live and work in a vibrant community and great coastal environment.

Ballina Shire Council is situated on the Far North Coast of New South Wales, 20 minutes from Byron Bay and one hour from the Gold Coast. The shire is a popular tourism destination with pristine beaches, rainforest retreats and hinterland hideaways.

Ballina Shire Council are strongly committed to increasing diversity across the organisation. We encourage anyone to apply for our vacancies regardless of their gender, race religion, sexual orientation or disability status.

ABOUT US

Change your lifestyle and live and work in a vibrant community and great coastal environment.

Ballina Shire Council is situated on the Far North Coast of New South Wales, 20 minutes from Byron Bay and one hour from the Gold Coast. The shire is a popular tourism destination with pristine beaches, rainforest retreats and hinterland hideaways.

Ballina Shire Council are strongly committed to increasing diversity across the organisation. We encourage anyone to apply for our vacancies regardless of their gender, race religion, sexual orientation or disability status.

ABOUT THE ROLE

Position

We are seeking a positive and customer focussed individual to professionally represent Council in this frontline position.

Working in a frontline capacity, the position provides friendly, professional and responsive customer service to our community, contributing to a positive public image of Council.

A key focus of the role is to provide prompt and accurate information and assistance to internal and external customers, as well as accurately receiving and reconciling cash, cheque and card payments.

To be successful you will bring

• Behaviour that positively demonstrates Council’s values of: creative, accessible, respect, energetic and safe.
• Completion of Certificate III in a relevant field and/or extensive relevant work experience in a similar field.
• Proven highly developed customer service skills with experience in a face-to-face customer service role, including cash handling and reconciliations.
• Demonstrated computer literacy with experience in the Microsoft 365 and other corporate software.
• Proven excellent communication skills, both oral and written.
• Willingness to undergo a criminal history check.

The rewards

• A part time annual salary range of up to $42,300 to $48,600 (plus 12% superannuation) dependent upon skills, experience and qualifications.
• Flexible work arrangements to support your lifestyle.
• Ongoing professional development and training opportunities.
• Job security and a supportive, values-driven workplace culture.
• Health and wellbeing initiatives, including Fitness Passport member options.
• Meaningful work that contributes to the sustainability and liveability of our region.
• An inclusive culture where all our people are valued, EEO, diversity and differences are respected.
• An absolute focus on our peoples’ safety and well being.
• Generous Award workplace conditions.
• Provision of uniform.

Applications close

11.30pm on Friday 16 October 2026

Specific enquiries

Krishna Black | Team Leader Customer Service | 02 6686 1***

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