Customer Service & Administration Officer (Healthcare)

RediMed; Brisbane; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Free parking onsite

Birthday leave

Salary packaging

Career progression opportunities

EAP support

Job summary

RediMed in Brisbane's Eagle Farm clinic is seeking a friendly Customer Service & Administration Officer to support patients, clients and visitors with warmth and efficiency. This busy role combines front-desk service, bookings and essential administrative tasks in a fast-paced healthcare setting.

You will manage reception, handle phone and email inquiries, coordinate appointments, process payments and maintain accurate patient records, while collaborating with clinical and admin teams to ensure

Qualifications

• Excellent communication and interpersonal skills.
• Positive, professional and approachable manner.
• Strong organisational skills and attention to detail.
• Confidence managing competing priorities in a busy environment.
• Sound computer and technology skills.
• Team-focused mindset and willingness to help wherever needed.
• Patient-centred approach with care at the heart of everything you do.

Responsibilities

• Providing a professional and welcoming experience for patients, clients and visitors.
• Managing clinic reception and patient arrivals; responding to a high volume of phone and email enquiries.
• Scheduling appointments and coordinating bookings.
• Monitoring patient flow and assisting with wait-time management.
• Processing payments, invoicing and related administration.
• Managing patient records and documentation to ensure accuracy and compliance.
• Supporting a range of administrative and operational tasks across the clinic.
• Assisting colleagues and collaborating with teams across the business as required.
• Contributing to the smooth day-to-day running of a busy healthcare clinic.

Job description

Customer Service & Administration Officer (Healthcare)

Join a Growing Healthcare Leader

RediMed is a prominent healthcare organisation with a national presence aiming to create a healthier, more resilient Australia. Our mission is to provide exceptional care through our multidisciplinary approach to end-to-end health solutions. We do this by offering a full range of health services including:

• Pre-Employment Medicals
• Health Surveillance and monitoring
• Injury Treatment
• Rapid Medical Intervention (including surgery)
• Drug and Alcohol testing

With a team of expert Surgeons, General Practitioners, Physiotherapists, Occupational Therapists, Exercise Physiologists, Nurses, Medico-Legal Advisors and Administration Support Team. We pride ourselves on providing high-quality, patient-centered care in a supportive environment. Our team is dedicated to excellence, collaboration, and continuous improvement.

About the Role

We're looking for an enthusiastic and customer-focused Customer Service Officer to join our team at our Eagle Farm clinic. An exciting time to join through a period of rapid growth due to an acquisition.

This is a busy, fast-paced role that offers genuine variety. You'll be the face and voice of RediMed, supporting patients, clients, and visitors through face-to-face interactions, phone calls, emails, bookings, and a wide range of administrative tasks. There is also variety in working hours with shifts varying between the hours of 7:30am-5:30pm Monday - Friday.

No two days are the same. You'll thrive if you enjoy keeping busy, helping people, and working collaboratively within a supportive healthcare environment.

What You'll Be Doing

• Providing a professional and welcoming experience for patients, clients and visitors
• Managing clinic reception and patient arrivalsResponding to a high volume of phone and email enquiries
• Scheduling appointments and coordinating bookings
• Monitoring patient flow and assisting with wait-time management
• Processing payments, invoicing and related administration
• Managing patient records and documentation to ensure accuracy and compliance
• Supporting a range of administrative and operational tasks across the clinic
• Assisting colleagues and collaborating with teams across the business as required
• Contributing to the smooth day-to-day running of a busy healthcare clinic

About You

You'll be someone who genuinely enjoys helping people and delivering outstanding customer service in a fast-paced environment.

To be successful, you'll bring:

• Excellent communication and interpersonal skills
• A positive, professional and approachable manner
• Strong organisational skills and attention to detail
• Confidence managing competing priorities in a busy environment
• Sound computer and technology skills
• A team-focused mindset and willingness to help wherever needed
• A patient-centred approach with care at the heart of everything you do

While not essential, experience in the following areas will be highly regarded:

• Medical, allied health or healthcare administration
• Pre-employment medicals or occupational health services
• Medicare and HICAPS processing
• Practice management systems such as Genie or similar software

Why RediMed?

• Free parking onsite
• Birthday leave
• Salary packaging
• Fast-growing business with career progression opportunities
• EAP support which includes financial advice.

Applicants of all skills and experience levels are encouraged apply for this position as full training will be provided.