Receptionist

Next-Health; City Of Stirling; On-site; AUD 42,000 - 54,000; Full time

Benefits offered by this job

Discounted Health Insurance

Gym Memberships

Travel Perks (Car Hire & Hotel)

Novated Leasing

Salary Packaging

Employment Assistance Program

Paid Parental Leave

Purchased Leave

Employee Referral Program

Job summary

Next Health, part of the MedHealth group, seeks a highly organised Receptionist to be the first point of contact for clients and internal customers. You will manage appointments, coordinate bookings and support stakeholders to ensure smooth administrative flow.

Your role includes greeting visitors, handling phone enquiries, maintaining records, and assisting consultants with essential tasks. A proactive, customer-focused approach is essential in this fast-paced environment.

Qualifications

• Strong organisational and time management skills with the ability to manage multiple priorities and meet deadlines.
• Exceptional attention to detail and commitment to accuracy.
• Excellent written and verbal communication skills with the ability to build professional relationships.
• Advanced Microsoft Office skills, particularly Word, Excel and Outlook.
• A proactive, customer-focused mindset and a passion for delivering administrative support.

Responsibilities

• Manage the telephone switchboard and respond to calls, forwarding to the right team when needed.
• Greet, welcome and check in visitors to the office, including staff, specialists and patients.
• Book assessments and appointments, ensure paperwork is completed prior to consultations.
• Communicate scheduling changes to maximise consultant availability and attendances.
• Liaise with team members and external agencies to provide required assessment information and records.
• Maintain and file records in accordance with Next Health standards.
• Receive, sort, and dispatch mail and coordinate courier deliveries.
• Provide support to consultants (retrieving radiology, photocopying, etc.).
• Confirm appointment attendances locally and regionally.
• Oversee the day-to-day operation and appearance of reception and waiting areas.

Skills

Organisational skills

Attention to detail

Communication skills

MS Office proficiency

Customer-focused mindset

Tools

Microsoft Office

Job description

Next Health, part of the MedHealth group, has been delivering independent specialist opinions since 2005 to help individuals and organisations understand next steps after injury or illness. We are now the largest provider of independent specialist opinions across Western Australia, South Australia and the Northern Territory.

We are seeking a highly organised and customer-focused Receptionist to join our team. In this pivotal role, you'll be the first point of contact for clients and internal customers, managing appointments, coordinating bookings, supporting key stakeholders, and ensuring the smooth coordination of schedules and administrative requirements.

Job Description

The Receptionist is responsible for the smooth running of the reception area, providing high-quality customer service to external and internal customers. This role is also responsible for providing a range of professional, courteous, high-quality front office telephone, reception and administration services. The receptionist role supports the Client Services Officers team with administration and other tasks required.

• Manage the telephone switchboard and respond to any incoming calls enquiries to the office, and where necessary forward to the appropriate team member for resolution.
• Greet, welcome and check in visitors to the office (inclusive of Next Health staff, specialist consultants, patients, other external visitors).
• Book assessments and appointments in, provide and ensure completion of prescribed paperwork prior to the scheduled consultation; communicate relevant information to ensure the comfort of visitors as necessary.
• Respond to scheduling requirements and changes as necessary to maximise the booking rate of available consultant appointments: Notify consultants of any last-minute changes to the appointment schedule.
• Liaise with other team members, customers, clients and external agencies to ensure the timely compilation and provision of assessment information, records, diagnostic material and any other required reference documentation, to enable the assigned consultant to complete the required medical evaluation.
• Undertake accurate maintenance and filing of files and records, in accordance with designated Next Health standards.
• Undertake the receipt, sorting, distribution and dispatch of mail and coordinate courier deliveries as necessary.
• Provide support to consultants eg retrieving radiology, photocopying etc as required.
• Confirm appointment attendances, both locally and regionally.
• Manage the effective day-to-day operation and professional appearance of the reception and patient waiting areas; and carry out the set-up, preparation and cleanliness of the reception, waiting room and consulting rooms.

Qualifications

About you:

• Strong organisational and time management skills, with the ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Exceptional attention to detail and commitment to accuracy.
• Excellent written and verbal communication skills, with the ability to build and maintain professional relationships with medical specialists, clients, and internal stakeholders.
• Advanced Microsoft Office skills, particularly in Word, Excel, and Outlook, with the ability to quickly learn new systems and processes.
• A proactive, customer-focused mindset and a passion for delivering high-quality administrative support.

Additional Information

• Corporate benefits including Discounted Health Insurance/Gym Memberships & Travel Perks (Car Hire & Hotel), Novated Leasing, Salary Packaging, Employment Assistance Program, Paid Parental Leave & Purchased Leave.
• Employee Referral Program – Be rewarded for successfully recommending great talent.
• Thorough induction, ongoing mentorship & tailored professional development plan. Career progression pathways being part of the broader MedHealth group of businesses.

You are welcome here.

Our fast-growing team of more than 4,000 people around Australia represent a huge array of life experiences, skills and ways of thinking. We value all these differences.

We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQIA+ community, veterans, carers and Indigenous Australians to our team.

We are happy to adjust our recruitment process to support accessibility needs.