Part-Time Customer Service Officer — Local Impact

City of Darwin; Darwin; On-site; AUD 70,000 - 85,000; Part time

Benefits offered by this job

6 weeks annual leave

15 days personal leave pro-rata

Job summary

City of Darwin is seeking a friendly Customer Service Officer to join our team in a permanent part-time capacity (0.5FTE ~ 18 hours per week) starting early 2027. The role focuses on delivering high-quality service at reception, over the phone, and across electronic channels in a busy local-government setting.

You will handle inquiries, process payments and transactions, triage requests, and direct customers to the appropriate services while contributing to a positive, inclusive customer

Qualifications

• Certificate III in Local Government / Business Administration / Customer Engagement or equivalent qualification and/or experience.
• Minimum of two (2) years' experience in a customer service environment.
• National Police Records Check
• Driver's licence C Class
• Generous leave - pro rata 6 weeks annual leave and 15 days personal leave.
• Real variety - reception, phones, payments, permits, complaints.
• A supportive team - you'll work with colleagues who genuinely have your back.
• Purpose - every interaction you have makes a real difference to your local community.

Responsibilities

• Attend to customers promptly, impartially and courteously, considering characteristics, needs and diversity.
• Inform customers on the range of services provided to the community by the Council as well as by other agencies and community organisations.
• Process payments, permits and complaints efficiently and accurately.
• Work professionally, cooperatively and respectfully with other team members to accomplish joint tasks and build positive working relationships.
• Triaging incoming requests and supporting service request management.
• Treating every customer as an individual recognising their needs, characteristics and diversity.

Education

Certificate III in Local Government / Business Administration / Customer Engagement or equivalent qualification and/or experience.

Job description

City of Darwin is seeking a friendly Customer Service Officer to join our team in a permanent part-time capacity (0.5FTE ~ 18 hours per week) starting early 2027. The role focuses on delivering high-quality service at reception, over the phone, and across electronic channels in a busy local-government setting.

You will handle inquiries, process payments and transactions, triage requests, and direct customers to the appropriate services while contributing to a positive, inclusive customer