Customer Service Officer (Part-Time) Wat Djerring Animal Facility

Council Jobs; Melbourne; On-site; AUD 70,000 - 86,000; Full time

Job summary

City of Whittlesea is seeking a Customer Service Officer for wat djerring Animal Facility to deliver friendly, responsive service to the community. You will handle enquiries in person, over the phone, and via other channels, ensuring timely and professional responses.

In this fast-paced role, you will process bookings, registrations, adoptions, and other transactions, maintain accurate records, and provide guidance on pet ownership and facility services.

Qualifications

• Delivering outstanding customer service in person, over the phone, and through other communication channels.
• Responding to a high volume of enquiries promptly and professionally.
• Processing bookings, appointments, registrations, adoptions, and other customer transactions efficiently.
• Maintaining customer records, financial transactions, and administrative documentation in accordance with organisational requirements.
• Providing information and guidance on animal adoptions, rehoming, registrations, responsible pet ownership, and facility services.

Responsibilities

• Delivering outstanding customer service in person, over the phone, and through other communication channels, ensuring enquiries are handled promptly and professionally.
• Responding to a high volume of telephone calls, providing accurate information, resolving enquiries, and directing customers to appropriate services.
• Processing bookings, appointments, registrations, adoptions, and other customer transactions efficiently and accurately.
• Maintaining customer records, financial transactions, and administrative documentation in accordance with organisational requirements.
• Providing information and guidance on animal adoptions, rehoming, registrations, responsible pet ownership, and facility services.

Skills

Customer service

Communication

Multitasking

Organisational skills

Job description

Core Intro The City of Whittlesea is unique. We are a growing and diverse Council, offering interesting work and exciting opportunities to explore.

Here, you will find a team of friendly and authentic people who, together, create a fun and supportive environment. It is a place where the real you is welcomed, your wellbeing is prioritised and your work matters. If you are inspired by delivering for our community, have a desire to grow, and can bring a positive energy to share with your talented colleagues, then you might just find your place with us.

The part you will play As part of the team at the wat djerring Animal Facility you will work closely with colleagues, internal stakeholders, and community. The key responsibilities include: Delivering outstanding customer service in person, over the phone, and through other communication channels, ensuring enquiries are handled promptly and professionally.

Responding to a high volume of telephone calls, providing accurate information, resolving enquiries, and directing customers to appropriate services. Processing bookings, appointments, registrations, adoptions, and other customer transactions efficiently and accurately. Maintaining customer records, financial transactions, and administrative documentation in accordance with organisational requirements.

Providing information and guidance on animal adoptions, rehoming, registrations, responsible pet ownership, and facility services. Supporting the coordination of animal intake, release, and customer appointments in line with policies and procedures.

Let’s talk about you

You will thrive in this role if you: Enjoy working in a fast-paced animal welfare environment where priorities can change quickly and every day brings something different. Have strong multitasking, organisational and time-management skills, with the ability to remain calm and focused while balancing customer needs and animal welfare priorities. Communicate confidently with a diverse range of customers and manage challenging or emotionally charged interactions with professionalism, patience and empathy, recognising that animal-related matters can be deeply personal.

Deliver compassionate, customer-focused service while consistently following established policies, procedures and guidelines to support positive animal welfare outcomes, seeking supervisor guidance when needed. Are a team player who communicates effectively, supports colleagues and understands the importance of working together to provide quality care and service to animals and the community. Are adaptable, resilient and solutions-focused, with a genuine commitment to animal welfare, responsible pet ownership and achieving the best possible outcomes for animals in our care.

In addition to the role, we also offer a variety of benefits. Here are just a few:

• The total remuneration package is: $78,032.24 + Super

There are many more benefits available to you, check them out by visiting our website using this link.

We welcome applications from international candidates if you have a valid Visa to work in Australia. The closing date is Sunday 22 November 2026. We will review applications as they are received and may organise interviews before the closing date, so don’t delay your application if you are interested in being considered.

For more information on next steps once you have submitted your application, visit the City of Whittlesea Recruitment page. We recognise that our people are diverse, we create a work environment where all people feel like they can bring their true selves to work, every day. Research tells us that candidates from underrepresented backgrounds often don’t apply for roles if they don’t meet all the criteria – unlike a majority of candidates who meet significantly fewer requirements.

If you require an adjustment at any time during the recruitment process, please call or email the contact person listed above, along with your preferred method of communication.

Position Description: Customer Service Officer wat djerring PD

We are one of the largest and fastest-growing municipalities in Australia. As a local government organisation, we play a pivotal role in the everyday lives of our community. Our vision is to make Whittlesea 2040: A

Place for All by ensuring our residents can enjoy access to local services, facilities and infrastructure. Vision, Purpose and Values Whittlesea 2040 A place for all is our long-term vision for the City of Whittlesea.

It guides all our work and future partnerships with the community and others. Our vision, purpose and values all feed into this overarching commitment. Our Customer Charter

We're commited to providing excellent service and satisfaction to all community members: residents, businesses, vendors and visitiors. As part of this commitment, we've developed a Customer Charter that outlines the standards of Service you can expect from us.