Animal Welfare Community Customer Advocate

Council Jobs; Melbourne; On-site; AUD 70,000 - 86,000; Full time

Job summary

City of Whittlesea is seeking a Customer Service Officer for wat djerring Animal Facility to deliver friendly, responsive service to the community. You will handle enquiries in person, over the phone, and via other channels, ensuring timely and professional responses.

In this fast-paced role, you will process bookings, registrations, adoptions, and other transactions, maintain accurate records, and provide guidance on pet ownership and facility services.

Qualifications

• Delivering outstanding customer service in person, over the phone, and through other communication channels.
• Responding to a high volume of enquiries promptly and professionally.
• Processing bookings, appointments, registrations, adoptions, and other customer transactions efficiently.
• Maintaining customer records, financial transactions, and administrative documentation in accordance with organisational requirements.
• Providing information and guidance on animal adoptions, rehoming, registrations, responsible pet ownership, and facility services.

Responsibilities

• Delivering outstanding customer service in person, over the phone, and through other communication channels, ensuring enquiries are handled promptly and professionally.
• Responding to a high volume of telephone calls, providing accurate information, resolving enquiries, and directing customers to appropriate services.
• Processing bookings, appointments, registrations, adoptions, and other customer transactions efficiently and accurately.
• Maintaining customer records, financial transactions, and administrative documentation in accordance with organisational requirements.
• Providing information and guidance on animal adoptions, rehoming, registrations, responsible pet ownership, and facility services.

Skills

Customer service

Communication

Multitasking

Organisational skills

Job description

City of Whittlesea is seeking a Customer Service Officer for wat djerring Animal Facility to deliver friendly, responsive service to the community. You will handle enquiries in person, over the phone, and via other channels, ensuring timely and professional responses.

In this fast-paced role, you will process bookings, registrations, adoptions, and other transactions, maintain accurate records, and provide guidance on pet ownership and facility services.