Customer Service Officer — Front Desk & Enquiries Lead

MEGT (Australia) Ltd; Melbourne; On-site; AUD 55,000 - 65,000; Full time

Benefits offered by this job

14 weeks parental leave

Referral bonus $500

Christmas close-down days

Leave loading 17.5%

Long service leave after 7 years

Salary packaging available

Professional development & study leave

Employee discounts

Employee Assistance Program

Job summary

MEGT (Australia) Ltd is seeking a Customer Service Officer based in Footscray, Melbourne, to be the first point of contact for job seekers. You will handle face-to-face, phone, email and online enquiries, supporting the Workforce Australia contract delivery and ensuring smooth daily site operations.

The role is max-term until April 2027, offering the chance to contribute to an equal opportunity, not-for-profit employer with strong values and extensive staff benefits.

Qualifications

• Experience in customer service and administration.
• Ability to build positive relationships with stakeholders.
• Strong written and verbal communication skills.

Responsibilities

• Be the first point of contact for the site via face-to-face, phone, email or online enquiries.
• Support day-to-day operations of the site in collaboration with the Site Lead and team.

Skills

Relationship building

Excellent communication

Enquiries handling

Prioritisation

Autonomy

Administrative experience

Tools

Microsoft Office

Job description

MEGT (Australia) Ltd is seeking a Customer Service Officer based in Footscray, Melbourne, to be the first point of contact for job seekers. You will handle face-to-face, phone, email and online enquiries, supporting the Workforce Australia contract delivery and ensuring smooth daily site operations.

The role is max-term until April 2027, offering the chance to contribute to an equal opportunity, not-for-profit employer with strong values and extensive staff benefits.