Customer Experience Specialist – Employment Services Site

MEGT; Melbourne; On-site; AUD 60,000 - 70,000; Full time

Benefits offered by this job

14 weeks parental leave

3 paid Christmas close-down days

Salary packaging available

Employee Assistance Program

Job summary

MEGT are hiring a Customer Service Officer based in Footscray, Melbourne, to support the Workforce Australia contract. This max-term role runs until April 2027 and involves handling face-to-face, phone, email and online enquiries, working with the Site Lead to ensure smooth day-to-day site operations.

You will build strong relationships with stakeholders, maintain admin tasks, and uphold MEGT's values as a not-for-profit delivering career opportunities.

Qualifications

• Experience in customer service and administration.
• Ability to build positive relationships with stakeholders.
• Strong communication, prioritisation and accuracy.
• Proficiency with standard computer tools.

Responsibilities

• Serve as first point of contact for face-to-face, phone, email and online enquiries.
• Support day-to-day site operations with the Site Lead and team.
• Contribute to delivering the Workforce Australia contract.
• Handle administrative tasks and maintain records.
• Collaborate with team to ensure smooth operations.

Skills

Customer service

Administration

Relationship building

Excellent communication

Organisational skills

High computer literacy

Tools

Microsoft Office

CRM

Job description

MEGT are hiring a Customer Service Officer based in Footscray, Melbourne, to support the Workforce Australia contract. This max-term role runs until April 2027 and involves handling face-to-face, phone, email and online enquiries, working with the Site Lead to ensure smooth day-to-day site operations.

You will build strong relationships with stakeholders, maintain admin tasks, and uphold MEGT's values as a not-for-profit delivering career opportunities.