Customer Service Officer

MEGT (Australia) Ltd; Melbourne; On-site; AUD 55,000 - 65,000; Full time

Benefits offered by this job

14 weeks parental leave

Referral bonus $500

Christmas close-down days

Leave loading 17.5%

Long service leave after 7 years

Salary packaging available

Professional development & study leave

Employee discounts

Employee Assistance Program

Job summary

MEGT (Australia) Ltd is seeking a Customer Service Officer based in Footscray, Melbourne, to be the first point of contact for job seekers. You will handle face-to-face, phone, email and online enquiries, supporting the Workforce Australia contract delivery and ensuring smooth daily site operations.

The role is max-term until April 2027, offering the chance to contribute to an equal opportunity, not-for-profit employer with strong values and extensive staff benefits.

Qualifications

• Experience in customer service and administration.
• Ability to build positive relationships with stakeholders.
• Strong written and verbal communication skills.

Responsibilities

• Be the first point of contact for the site via face-to-face, phone, email or online enquiries.
• Support day-to-day operations of the site in collaboration with the Site Lead and team.

Skills

Relationship building

Excellent communication

Enquiries handling

Prioritisation

Autonomy

Administrative experience

Tools

Microsoft Office

Job description

The Opportunity

Based in

The Opportunity

Based in Footscray, this role is part of MEGT’s Employment Services Division, dedicated to removing barriers and creating sustainable employment opportunities for job seekers! As a Customer Service Officer, you’ll deliver a high-quality experience to job seekers whilst supporting the delivery of the Workforce Australia contract.

You’ll be the first point of contact for our site, handling face-to-face, phone, email, and online enquiries. Working closely with the Site Lead and team, you’ll ensure the smooth day-to-day operations of the site, embodying our values of being trailblazers in service, savvy in solutions, thriving in challenges, and staying united in teamwork.

Please note - this is a max-term opportunity until April 2027 providing support while an existing team member is on secondment.

About You

You bring experience in customer service and administration, with a knack for building strong relationships and achieving team goals. You’re confident handling enquiries, juggling priorities, and exceeding service standards:

• Demonstrated ability to foster positive relationships with various stakeholders
• Excellent oral and written communication skills
• Confidence in dealing with enquiries face to face and managing competing priorities
• Proven experience in exceeding customer service standards
• High computer literacy
• Efficiency working autonomously
• Previous experience in administrative environment desirable

Find your ME at MEGT

At MEGT, we are a proud Australian not-for-profit that’s helped over one million people kickstart amazing careers since 1982!

Benefits

We’re proud to be certified Great Place to Work several years in a row and Great Place to Work for Women 2025 – and we live it every day. We support work-life balance and offer great benefits to help you thrive:

• 14 weeks paid parental leave after 6 months
• $500 My Benefits voucher referral bonus
• 3 paid Christmas close-down days
• Buy or cash out extra annual leave + 17.5% leave loading
• Pro-rata long service leave after 7 years
• Salary packaging available (non-PBI)
• Professional development & study support
• Travel, retail, entertainment and health insurance discounts
• Employee Assistance Program (includes Nurse on Call)

The MEGT Commitment

At MEGT, people are at the heart of everything we do. Our values—United, Savvy, Trailblazers, and Thrive—guide the culture and the way we work.

We are an Equal Opportunity Employer and Child Safe Organisation committed to a safe, inclusive, and diverse workplace. We welcome applicants of all backgrounds, including women, First Nations People, veterans, individuals with disability, and people from minority groups. Learn more about our commitment here.