Customer Service Officer

MEGT Ltd.; Melbourne; On-site; AUD 60,000 - 70,000; Full time

Benefits offered by this job

14 weeks parental leave

Referral bonus $500 My Benefits

3 paid Christmas close-down days

Salary packaging available

Professional development & study支

Employee discounts

Travel, retail, entertainment and more

Job summary

MEGT Ltd. Footscray-based Customer Service Officer role supporting the Workforce Australia contract. You will be the first point of contact on site, handling face-to-face, phone, email and online enquiries while ensuring smooth day-to-day operations with the Site Lead and team.

A strong emphasis on customer service excellence and stakeholder relations underpins this max-term position. We value diversity and provide supportive benefits, including parental leave, study support and salary packaging

Qualifications

• Experience in customer service and administration.
• Ability to foster positive relationships with stakeholders.
• Excellent oral and written communication skills.
• Confidence handling enquiries face to face and managing competing priorities.
• High computer literacy and efficient autonomous work.

Responsibilities

• Be the first point of contact for the site (face-to-face, phone, email, online enquiries).
• Support day-to-day site operations with the Site Lead and team.
• Deliver a high-quality customer service experience to job seekers and support Workforce Australia delivery.

Skills

Customer service

Administration

Stakeholder relations

Communication

Autonomy

Computer literacy

Job description

The Opportunity

Based in Footscray, this role is part of MEGT’s Employment Services Division, dedicated to removing barriers and creating sustainable employment opportunities for job seekers! As a Customer Service Officer, you’ll deliver a high-quality experience to job seekers whilst supporting the delivery of the Workforce Australia contract.

You’ll be the first point of contact for our site, handling face-to-face, phone, email, and online enquiries. Working closely with the Site Lead and team, you’ll ensure the smooth day-to-day operations of the site, embodying our values of being trailblazers in service, savvy in solutions, thriving in challenges, and staying united in teamwork.

Please note - this is a max-term opportunity until April 2027 providing support while an existing team member is on secondment.

About you

You bring experience in customer service and administration, with a knack for building strong relationships and achieving team goals. You’re confident handling enquiries, juggling priorities, and exceeding service standards:

• Demonstrated ability to foster positive relationships with various stakeholders
• Excellent oral and written communication skills
• Confidence in dealing with enquiries face to face and managing competing priorities
• Proven experience in exceeding customer service standards
• High computer literacy
• Efficiency working autonomously
• Previous experience in administrative environment desirable

Find your ME at MEGT

At MEGT, we are a proud Australian not-for-profit that’s helped over one million people kickstart amazing careers since 1982!

We’re proud to be certifiedGreat Place to Workseveral years in a row and Great Place to Work for Women 2025and we live it every day. We support work-life balance and offer great benefits to help you thrive:

• 14 weeks paid parental leaveafter 6 months
• $500 My Benefits voucherreferral bonus
• 3 paid Christmas close-down days
• Buy or cash out extra annual leave+ 17.5% leave loading
• Pro-rata long service leave after 7 years
• Salary packaging available (non-PBI)
• Professional development & study support
• Travel, retail, entertainment and health insurance discounts
• Employee Assistance Program (includes Nurse on Call)

The MEGT Commitment

At MEGT, people are at the heart of everything we do. Our values—United, Savvy, Trailblazers, and Thrive—guide our culture and the way we work.

We are an Equal Opportunity Employer and Child Safe Organisation, committed to a safe, inclusive, and diverse workplace. We welcome applicants of all backgrounds, including women, First Nations People, veterans, individuals with disability, and people from minority groups. Learn more about our commitment here.